Order Management Specialist

Order Management Specialist

The Order Management Specialist provides high-level service to Keurig Dr Pepper's Business-to-Business (B2B) customers. This role is responsible for processing customer orders via EDI or email in a timely and accurate manner, while also troubleshooting and creating solutions when established processes are unavailable. Regular interaction with customers is essential, building strong business relationships and ensuring a superior customer experience.

When issues arise that may impact on-time delivery, the specialist will escalate them to the appropriate supply chain team and ensure proper follow-through for resolution. This role may also support process improvement initiatives to better serve both customers and evolving business needs.

Key Responsibilities

• Enter, process, and manage customer orders in ERP systems from PO receipt through invoicing
• Support Sales, Marketing, Supply Planning, and Logistics on order-management matters
• Monitor and troubleshoot EDI transactions and IDoc errors for assigned accounts
• Provide account coverage for team members during absences
• Respond promptly and professionally to customer inquiries, ensuring timely resolutions
• Collaborate with Transportation, Supply Planning, and Distribution Centers to ensure accurate and on-time order fulfillment
• Contribute to new hire training and cross-training of team members
• Identify and champion process improvement opportunities to enhance efficiency and customer satisfaction

Core Competencies

Starting pay : $25.00 / hour

Benefits (Effective Day One, Where Applicable) :

Benefits are subject to eligibility requirements and applicable collective bargaining agreements.

Requirements :

Keurig Dr Pepper is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us? We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.