Senior Manager, Central Operations

Overview

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Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and TikTok.

Job Description

The Central Operations Senior Manager is a role which will aid in facilitating and leading the collaboration efforts needed for the Call Planning and Field Feedback tools. The Senior Manager will be the Business Owner of the tools used to build and modify the Call Plans, as well as the platform and processes used to obtain feedback from Field users to generate information consumed by Call Planning and Incentive Compensation teams.

The Senior Manager will be responsible for vendor and timeline management, cross-team coordination, and process improvement to streamline and manage enhancements. The role is also responsible for acting as liaison between Franchise Teams, Commercial Operations, Center of Excellence, IT, Training, OEC, and Legal.

Key Responsibilities

• Ensure quality and timeliness of key deliverables and participate in workstreams, acting as the key point of contact.
• Effectively prioritize across competing projects, maintaining constant flow of communication with customers and demonstrating strong project management abilities.
• Proactively identify areas of opportunity to enhance / improve existing process / outputs.
• Effectively manage vendor partnerships (timelines, budget, communications) with specific projects and initiatives.
• Serve as liaison between Therapeutics Operations and Analytics, Business Technology Solutions, Training, and Franchise teams to partner in the design, deployment, training, maintenance and communications of field facing solutions.
• Own cross functional projects in capability with minimal supervision by manager.
• Own cross franchise best practice sharing in the execution of key solutions, system enhancements and changes.
• Develop and implement change management strategies and plans to maximize adoption of initiatives.
• Proactively recommend improvements to streamline current processes and improve system functionality.

Qualifications

Additional Information

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer / Veterans / Disabled.

US & Puerto Rico only - to learn more, visit https : / / www.abbvie.com / join-us / equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more : https : / / www.abbvie.com / join-us / reasonable-accommodations.html

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