Help Desk Specialist

About Our Client

Our client provides statewide support services for court operations and technology systems. They oversee essential technical services that help maintain system functionality, user access, and technology operations across judicial offices.

Job Description

We are seeking Two Help Desk Support professionals to provide front-line technical support, answer inbound calls and emails, and resolve customer issues in a timely and professional manner. This role includes troubleshooting, password resets, basic hardware and software support, onboarding tasks, and providing support for audio / video equipment in conference rooms.

Candidates will be responsible for documenting all support interactions, escalating issues appropriately, and communicating observed trends to management.

Duties and Responsibilities

• Provide front-line support by responding to inbound calls and emails.
• Gather and analyze information to determine the best resolution path.
• Perform basic troubleshooting including password resets, printer configuration, and break / fix steps.
• Update website content as directed.
• Create accounts and configure hardware as part of onboarding processes.
• Support audio and video equipment in conference rooms.
• Support more complex issues when configuration solutions are already documented.
• Document all interactions in the tracking system.
• Escalate issues as needed.
• Communicate identified trends to management.

Required Experience / Skills

Preferred Experience / Skills

Apply today to join a support-focused technical team serving statewide judicial operations.

Keywords : Help Desk | Technical Support | Windows 10 | Active Directory | Azure | Customer Service | Troubleshooting | On-Site Support |