Temporary IT Helpdesk
DHD ConsultingEnglewood Cliffs, NJ, United States1 day ago
Job type
- Full-time
Job descriptionSetting up, configuring, and maintaining user devices, including laptops, printers, and Installing, configuring, modifying, and performing minor repairs on hardware and software Managing VPN access for remote users, supporting password resets, installation or Diagnosing and resolving issues related to hardware, software, operating systems, and local Providing warehouse operations support via phone or live chat in case of technical issues. Supporting users during the onboarding / offboarding process to ensure a smooth transition of Maintaining up-to-date inventory and documentation of IT assets and configurations. Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT Reviewing new requests for all IT assets or accessories. Obtaining quotes to determine the best purchase option after comparing prices and Verifying all items upon arrival and ensuring delivery to the correct location. Handling the procurement process for IT equipment, including laptops, network equipment, Ensuring proper allocation and maintenance of equipment and maintaining records of asset Collaborating with vendors to ensure timely delivery and installation of purchased IT Documentation and Reporting Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations. Creating user guides or quick reference materials for common tools or procedures. Generating regular reports on weekly Helpdesk activities.
About the job Temporary IT Helpdesk
User IT Support
- On-site or remote support for IT-related hardware and software issues.
- Technical support for business applications such as MS Teams, MS Office, Trellix (security
solution), and internal systems such as GSI and PiLOS.
mobile devices.
as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
reinstallation, and ensuring smooth connectivity to the internal network.
network connectivity to maintain business continuity.
system access and IT equipment such as laptops (equipment support and verification of
equipment return to HR).
IT Asset Management
equipment in offices and warehouses.
specifications.
and peripherals needed for office and warehouse environments.
lifecycle (deployment, upgrade, repair, disposal).
equipment.
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It Helpdesk • Englewood Cliffs, NJ, United States
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