VP, Business Process Reengineering

Business Process Reengineering Leader

This role will be critical in the further development and scaling of the Business Process Reengineering (BPR) capability across MetLife, focused on simplifying end-to-end customer experiences and business processes, while reducing operational expenses and risks. The BPR capability will be deployed to the highest-priority enterprise processes, as determined by the Executive Leadership Team (ELT), with direct accountability to ELT members regarding learnings, solution outcomes and mobilization of resources. As such, this leader will be required to demonstrate deep technical BPR expertise, accompanied by the executive presence required to interface with senior leadership.

Key Responsibilities :

• Drive the prioritization, alignment, and execution of BPR engagements resulting in simplified customer servicing experiences, streamlines core processes, intelligent automation, de-risking of business processes, enrichment of work for our people and realization of cost / capacity right-sizing.
• Enable MetLife's New Frontier strategy by both enabling BPR capabilities across MetLife's largest markets and extending solutions and learnings down and across markets.
• Curation of reengineering opportunities and solutions across all markets globally to enable value creation and scaling.
• End-to-end assessment of key business processes focusing on customer experience, operational processes, digitization, automation, and risk management practices - enabled by AI.
• Design of experience, process and technology-driven solutions using contemporary problem-solving techniques and maximizing the value of AI.
• Strategic end-to-end business case development, enabling near-term and long-term strategic reengineering opportunities.
• Solution implementation planning, sizing and sequencing across business, operations, technology, data and other delivery / control partners.
• Development of success measures and sustainability plans.
• Broad, multidisciplinary stakeholder management (including ELT members).
• Development of executive stakeholder materials and accountability measures.
• Development / refinement of the BPR methodology and playbook.

Candidate Qualifications :