Engagement Manager

Engagement Manager

ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually.

ODAIA works with pharma commercial teams to grow their brands and engage with the right healthcare professionals (HCPs) at the right time. ODAIA's SaaS AI platform turns complex data into personalized insights, enabling commercial teams to understand their customers - (HCPs), predict prescribing behaviors and make informed decisions that bring therapies to patients faster.

ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don't have to. We live by the notion that "simplicity is the ultimate sophistication;" and making simplicity scalable is an even bigger challenge.

Our mission is reducing patients' time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. We're also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued.

Reporting to the Senior Director, Business Acceleration the primary role of the Engagement Manager is to lead the customer experience with ODAIA's products from kickoff to renewal. You will lead data, brand strategy, project planning and ROI conversations with customers throughout the customer journey. The Engagement Manager is a critical role on a high performing team focused on leveraging industry expertise, account management and data prowess, to help customers meet their key business objectives around predictive analytics and data-driven decision making by leveraging the ODAIA platform.

What you will do :

• Clearly articulate ODAIA's value proposition, business strategy, mission, and product offerings
• Translate customer brand and data strategies into tailored ODAIA solutions
• Gather high-level requirements and capture business and end-user needs
• Assess customer data sets and workflows to define requirements, provide insights, and recommend improvements
• Identify and communicate project risks according to governance standards
• Build relationships across customer organizations, understanding structure, stakeholders, and priorities
• Align customer and ODAIA activities, maintaining regular communication to foster loyalty
• Conduct research to understand customers, their brands, and challenges
• Drive organizational and process change management during platform deployment
• Manage onboarding, including sales handoff, kickoff planning, discovery, and customer education
• Deliver business analytics, reporting, and ROI metrics
• Conduct quarterly business reviews to maximize platform adoption and value
• Evaluate solution risks and prioritize initiatives based on business impact and strategy
• Collaborate closely with Engineering, Customer Success, Sales, and Product teams
• Ensure data management and analysis comply with quality, regulatory, and cybersecurity standards

What you bring :

What we offer :

Location : We are a remote first company with employees in both Canada and the US. Our office hub is located downtown Toronto. Team building, communication and social connectivity are important and we support this with virtual and in-person collaborative work sessions, team meetings and socials.

Employment verification : Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.

Diversity, equity & inclusion : ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances.

Accommodations and accessibility : Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at hr@odaia.ai.