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Billing Support SpecialistVirtualVocations • Jersey City, New Jersey, United States
Billing Support Specialist

Billing Support Specialist

VirtualVocations • Jersey City, New Jersey, United States
3 days ago
Job type
  • Full-time
Job description
To support a growing Customer Experience Team, the full-time remote Billing Tech Support Specialist will assist clients with RCM and billing software inquiries via email, triage support tickets, and promote customer satisfaction through effective communication and problem-solving. Key Responsibilities Respond to customer inquiries regarding RCM and billing software using the help desk platform Triage support tickets and escalate issues to appropriate teams with necessary details Develop a deep understanding of product offerings to effectively address customer needs and enhance their experience Required Qualifications 3+ years of experience in customer-facing roles such as tech support Medical billing background required, with a preference for Physical Therapy billing experience Experience in clinical development or medical billing operations Highly analytical mindset with strong troubleshooting skills Proficient in MS Excel
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Billing Support Specialist • Jersey City, New Jersey, United States

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