IT Support Specialist - (Full Time)

DESCRIPTION

The Technical Support Specialist provides essential technical support services to end users, focusing on resolving issues related to hardware, software, and network systems. This role is crucial in ensuring the smooth operation of IT services, contributing to a culture of collaboration, accountability, and continuous learning within the support team. The Support Specialist plays a key role in maintaining high standards of user experience and productivity, aligning with the company's strategic objectives.

RESPONSIBILITIES

• Provide technical support to users experiencing issues with hardware, software, and network systems. Troubleshoot problems, resolve technical issues, and offer guidance on the use of IT resources.
• Work closely with other IT professionals, including network administrators, system administrators, and cybersecurity experts, to ensure cohesive support and operations. Communicate effectively with non-technical users to understand their issues and provide clear solutions.
• Manage and resolve IT incidents and problems using a ticketing system. Track issues, prioritize tasks, and ensure timely resolution, escalating complex issues as necessary.
• Assist in the daily operations of IT support and deployment functions, ensuring alignment with company strategic objectives.
• Generate and maintain reports on the delivery of support services, providing insights into performance metrics and identifying areas for improvement.
• Identify and suggest process improvements to enhance user experience and productivity. Encourage the adoption of best practices to streamline operations.
• Assist in adhering to IT support policies and procedures. Ensure compliance with these policies and update them as necessary to reflect changes in technology and business needs.
• Implement and follow security best practices within the support services team. Ensure compliance with organizational security policies and standards.
• Assist in planning and executing technology support-related projects and initiatives. Coordinate resources and timelines to support successful project outcomes.
• Contribute to IT service management (ITSM) continuous improvement initiatives, ensuring that support services evolve to meet changing business requirements.
• Manage and maintain IT assets, including hardware and software inventory, ensuring accurate records and timely updates.
• Perform other duties as required and / or assigned to support the overall success of IT support operations.

QUALIFICATIONS

Minimum Qualifications :

Knowledge, Skills, and Abilities

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

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