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Senior Program Manager (Change Management)

Senior Program Manager (Change Management)

Blueprint TechnologiesKissimmee, FL, US
11 hours ago
Job type
  • Full-time
Job description

Senior Program Manager (Change Management)

In this role, you will serve as a Senior Program Manager driving operational excellence and continuous improvement across enterprise-level customer support delivery operations. You will lead multiple large-scale programs focused on process efficiency, performance measurement, and change adoption. The ideal candidate will bring deep expertise in Lean Six Sigma methodologies, change management, and data-driven decision-making to streamline workflows, enhance cross-functional alignment, and deliver measurable business outcomes.

Key responsibilities include :

  • Leading 23 concurrent large-scale process improvement programs, ensuring timely delivery, measurable impact, and alignment with organizational goals.
  • Conducting data analysis, process mapping, and root cause analysis to identify inefficiencies and develop solutions that enhance operational performance.
  • Applying Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations.
  • Developing and maintaining Power BI dashboards and Azure DevOps reports to visualize performance metrics and support data-driven decision-making.
  • Designing and implementing standard operating procedures (SOPs), process documentation, and training materials to ensure long-term adoption and standardization.
  • Leading change management initiatives, ensuring teams are engaged, prepared, and supported throughout transitions.
  • Partnering with delivery, infrastructure, and operations teams to align process improvements with broader business objectives.
  • Driving measurable performance improvements and reporting on KPIs to senior leadership and stakeholders.
  • Facilitating value stream mapping sessions and other workshops to identify bottlenecks and prioritize high-impact opportunities.
  • Mentoring and coaching cross-functional team members on process improvement principles and best practices.

Qualifications :

  • 10+ years of experience in project and / or program management, preferably within large-scale, complex operational environments.
  • 10+ years of hands-on change management experience, ideally leveraging PROSCI or equivalent methodologies.
  • 5+ years building and managing Azure DevOps dashboards and Power BI reports for performance and operational tracking.
  • Proven record of driving continuous improvement initiatives with measurable business impact.
  • Strong analytical and problem-solving skills; ability to translate data insights into actionable strategies.
  • Demonstrated ability to manage multiple programs simultaneously and deliver results in a fast-paced environment.
  • Excellent written and verbal communication skills with a strong ability to influence cross-functional teams and senior stakeholders.
  • Solid knowledge of business process design, service delivery operations, and performance optimization frameworks.
  • Green Belt or Black Belt certification in Lean Six Sigma required (or equivalent real-world application experience).

    • Preferred qualifications :

  • PMP or PMI certification.
  • Experience leading process improvement initiatives within a customer support or service-oriented organization.
  • Familiarity with service-level agreements (SLAs), workforce management, and operational delivery metrics.
  • Experience training or mentoring teams in Lean Six Sigma, change management, or process improvement methodologies.
  • Strong working knowledge of Microsoft Project, Visio, PowerPoint, and other business productivity tools.
  • Background in operational excellence, business transformation, or performance improvement consulting.

    • Salary range : $140,000 - $150,000 USD / annually.

    Equal Opportunity Employer : Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran / military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

    Location : Remote, preferably in the Greater Seattle, WA Area

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    Senior Manager Program Management • Kissimmee, FL, US