IT Business Support Analyst

IT Business Support Analyst

Tremendous opportunity to join a dynamic company in this newly created job.

RESPONSIBILITIES :

• Act as a coordinator between IT, operations, and engineering about machine network connectivity and IoT applications
• Serve as a liaison between the local business community and the broader IT organization, ensuring clear communication and alignment of IT initiatives with business objectives
• Contribute to the execution of IT strategies and projects as local IT project manager in alignment with the specific needs of the local production site.
• 50% of your time will be spent providing technical support on hardware, software, and essential network support, including PCs, Laptops, printers, Windows, O365, and MS Office in a manufacturing environment
• 30% of the time is connecting and supporting IoT connectivity to manufacturing equipment
• 20% of the time working with the business as a liaison with IT and managing projects
• Provide comprehensive technical support to a team of 50 associates
• Setting up new docking stations and PCs
• Daily review of system backups for local site and operating servers and network equipment (review and documentation)
• Assist Network administrators with troubleshooting Network Connectivity, Server, and VoIP issues and maintaining correct Active Directory entries for desktops
• Support of MS Office Suite, Outlook email applications on the desktop, and other company-endorsed desktop and mobile applications
• First-level support for all non-SAP applications
• Resolution of hardware and software problems related to desktop and mobile devices
• Maintain incident and service tickets using ServiceNow
• Maintain Configuration Items (CI) in Computer Management Database (CMDB)
• Support production and office peripherals as needed
• Maintenance and update of IoT device documentation relative to network components and login information
• Maintenance of IoT and office device connections to the correct VLANs and networks.

This opportunity is a direct hire position in Chandler, AZ. Excellent work environment and company culture. We offer a bonus program, 401k match, and flexible hours.

REQUIRED SKILLS :

• 1+ years of technical support experience (hardware & software)
• Windows networking experience
• IoT connectivity and support experience
• Project management and coordination experience
• Experience working with the business to understand IT needs
• Windows 10 experience
• Office 365
• Sharepoint
• Experience imaging PCs and Laptops
• DHCP, TCP / IP, VPN, DNS, and ADS
• Knowledge of remote access technologies
• Firewall appliances and network subnets
• Solid technical documentation skills
• Strong troubleshooting skills
• Comfortable working in a manufacturing environment
• Passion for learning and technology
• Excellent documentation skills
• Excellent communication skills
• Excellent customer service skills and take ownership of solving issues
• Sense of urgency and proactive personality
• Ability to work independently with strong time and prioritization management skills

PREFERRED SKILLS :

• Experience connecting measuring machines and actual production equipment to networks & computers
• Understanding of Programmable Logic Controller (PLC)
• ServiceNow

Must be authorized to work in the U.S. / Sponsorships are not available.