Customer Success Associate

VirtualVocations
Fairfax, Virginia, United States
Full-time

A company is looking for a Customer Success Associate.Key Responsibilities : Prepare and run regular touch points with clients, including presentations and optimization suggestions for health productsReview client dashboards for usability and generate insights on model performanceDocument notes from calls in Salesforce, manage action items, and act as the voice of the customer by delivering feedback to internal teamsQualifications : 2+ years' experience supporting clients in the tech industryHighly organized with a strong ability to establish, meet, and exceed time-dated objectivesCustomer service driven with relationship-building skillsExperience working in insurance, specifically health, is a strong plusCRM experience, such as Salesforce, and SaaS product experience are strong pluses

14 hours ago
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