Talent.com
Technical Application Specialist I - Midwest/Central US
Technical Application Specialist I - Midwest/Central USAbbott • Lincoln, NE, United States
Technical Application Specialist I - Midwest / Central US

Technical Application Specialist I - Midwest / Central US

Abbott • Lincoln, NE, United States
3 days ago
Job type
  • Full-time
Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION : Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to :

  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Technical Application Specialist I in the Midwest / Central territory will provide support to Abbott's Diagnostic Division (ADD) customers and field personnel as the primary contact for ADD's highest complexity instruments for onsite instrument and assay integration and training; and serve as a resource for internal / external customers in troubleshooting and resolving instrument and / or reagent problems onsite or over the phone; and document information into the complaint handling system.

Territory

  • This is a remote field-based position.
  • Qualified candidates should live in the Midwest / Central United States, preferably in the areas of Wisconsin, Nebraska or Michigan.
  • Qualified candidates must currently live in the territory preferably near a major airport.
  • Must be able to travel Monday through Friday, with a significant amount of overnight travel.
  • What You'll Work On

  • Responsible for implementing and maintaining the effectiveness of the quality system. Lead multi-site / multi-instrument integrations for ADD instruments and reagents into customer sites / laboratories, including new product launch (NPL) products.
  • Conduct comprehensive customer entrance interview to understand the customer's needs; and manage their expectations within the defined service offerings. Plan the onsite integration process.
  • Work with implementation project managers as technical lead to execute project plan across customer systems.
  • Work with the customer to take ownership of the instrument. Assist customers with meeting their regulatory and validation requirements.
  • Provide appropriate training for the customer on the newly installed instrument.
  • Manage the integration process to meet customer expectations and timeline. Conduct thorough exit interview to present integration results and secure customer buy-in.
  • Lead critical account management situations as part of combined sales / service / support effort.
  • Perform troubleshooting on issues related to reagent or instrument performance designed to improve customer self-sufficiency.
  • Provides technical phone and on-site support to proactively maintain product performance or resolve customer complaints with ADD products for hardware, software, and reagent issues. Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, document information into complaint handling system.
  • Position is critical to the support of the CAPA Quality Sub-System with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.
  • Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
  • Provide immediate feedback to Customer Service Organization; Global Service Support; and others regarding NPL field performance.
  • Deliver onsite or classroom-based customer training.
  • Customize onsite training to meet specific customer needs. Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
  • Consults in the sales cycle regarding integration / technical / workflow issues, and the service cycle on Highly Serviced Instruments or other account management issues.
  • Manage time, territory; systems and accounts effectively to meet customer needs; organizational priorities, and sales objectives.
  • Follow defined Technical Application Specialist work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.
  • Provide data to the organization on customer use / preferences leading to customer driven design / customer usability.
  • Responsible for identifying and communicating critical gaps and recommend potential improvements to cross functional work processes.
  • Function as Subject Matter Expert or point-person on complex processes on cross-functional teams. Provide technical information to direct management / peers and other functional groups.
  • Position Accountability / Scope :

  • This position is a very visible to the external customer and will influence customer purchase decisions. This position is a Subject Matter Expert (SME) for the Technical Application Specialist (TAS) organization to sales and service, influencing stakeholders in these areas.
  • Frequent interaction with customers' onsite and via telephone; SME / leadership roles on teams or major projects. Leadership shared with Field Service, Customer Support Center, or others on critical account management issues.
  • Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work groups.
  • Develops processes and procedures for department. Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict.
  • Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget.
  • Considers financial and customer implications as part of decision making.
  • Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.
  • Exhibits high level of integrity, honesty, keeping commitments and presenting information completely and accurately to both internal and external customers.
  • Monitor and maintains customer satisfaction through direct contact.
  • Adheres to safety guidelines; policies; procedures.
  • Required Qualifications

  • Bachelor's degree in Science or Medical Technology.
  • 2 years' experience in laboratory environment, field service, technical call center, or Abbott Diagnostics products
  • Preferred Requirements

  • Bachelor's Degree in Medical Technology
  • 4 years' experience in laboratory environment, field service, technical call center, or Abbott Diagnostics products.
  • Apply Now

    Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives :

    Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

    Connect with us at abbott.com, on LinkedIn at , and on Facebook at

    The base pay for this position is

    $60,000.00 - $120,000.00

    In specific locations, the pay range may vary from the range posted.

    JOB FAMILY : Support Services

    DIVISION : CRLB Core Lab

    LOCATION :

    United States of America : Remote

    ADDITIONAL LOCATIONS :

    WORK SHIFT :

    Standard

    TRAVEL :

    Yes, 100 % of the Time

    MEDICAL SURVEILLANCE :

    No

    SIGNIFICANT WORK ACTIVITIES :

    Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment

    Abbott is an Equal Opportunity Employer of Minorities / Women / Individuals with Disabilities / Protected Veterans.

    EEO is the Law link - English :

    EEO is the Law link - Espanol :

    Create a job alert for this search

    Application Specialist • Lincoln, NE, United States

    Related jobs
    Business Application Analyst

    Business Application Analyst

    Fiserv • Lincoln, Nebraska, USA
    Full-time
    Calling all innovators find your future at Fiserv.Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial instituti...Show more
    Last updated: 9 days ago • Promoted
    Travel CT Technologist

    Travel CT Technologist

    Source Medical Staffing • Beatrice, NE, US
    Full-time
    Source Medical Staffing is seeking a travel CT Technologist for a travel job in Beatrice, Nebraska.Job Description & Requirements. Source Medical Staffing Job ID #57997038.Pay package is based o...Show more
    Last updated: 4 days ago • Promoted
    Manufacturing Systems Engineer AI & Smart Manufacturing

    Manufacturing Systems Engineer AI & Smart Manufacturing

    Armstrong World Industries • Lancaster, Nebraska, USA
    Full-time
    Remote orLancasterPennsylvania.Remote or LancasterPennsylvania.The estimated base salary range for this role is $103000 to $163000 per year. Individual pay is based upon location skills and expertis...Show more
    Last updated: 16 days ago • Promoted
    Technical Sales Specialist Data Center

    Technical Sales Specialist Data Center

    RM Staffing B.V. • Lincoln, NE, US
    Full-time
    You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...Show more
    Last updated: 30+ days ago
    Utility Locator

    Utility Locator

    USIC • Lancaster, Nebraska, USA
    Full-time
    Are you an outdoor enthusiast who enjoys independent field work and is looking to jump start your career If you are a quality-conscious safety focused hard-working individual then consider an excit...Show more
    Last updated: 26 days ago • Promoted
    Travel CT / X-Ray Technologist

    Travel CT / X-Ray Technologist

    CrossMed • Beatrice, NE, US
    Full-time
    CrossMed is seeking a travel CT Technologist for a travel job in Beatrice, Nebraska.Job Description & Requirements.At CrossMed Healthcare Staffing, we aim to create lasting impressions wherever...Show more
    Last updated: 5 days ago • Promoted
    Compliance Specialist I

    Compliance Specialist I

    Fairfield Homes • Lancaster, Nebraska, USA
    Full-time +1
    Minimum 1 year in the affordable housing industry (HUD RD LIHTC).This is a work-from-home position based out of your primary residence. Ohio applicants will be given priority to align with business ...Show more
    Last updated: 18 days ago • Promoted
    USA_QA Specialist - Level 1

    USA_QA Specialist - Level 1

    eTeam Inc • Waverly, Nebraska, United States
    Full-time
    Quick Apply
    Support activities to ensure Quality Systems are compliance with regulatory agencies requirements and company standards.Quality review & approval of GMP documents to ensure requirements are me...Show more
    Last updated: 30+ days ago
    REMOTE Business Optimization Analyst

    REMOTE Business Optimization Analyst

    Carrington • Lincoln, NE, United States
    Remote
    Full-time
    The Business Optimization Analyst position will be responsible for mapping processes, analyzing system and process efficacy, and developing reporting solutions that visualize performance and trends...Show more
    Last updated: 16 days ago • Promoted
    Travel CT Tech - $2695.84 / Week

    Travel CT Tech - $2695.84 / Week

    Host Healthcare • Beatrice, NE, US
    Full-time
    Host Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Beatrice, NE.Shift : Inquire Start Date : 02 / 02 / 2026 Duration : 13 weeks Pay : $2695. At Host Healthcare, we are de...Show more
    Last updated: 9 days ago • Promoted
    Travel CT Tech - $3,022 per week in Beatrice, NE

    Travel CT Tech - $3,022 per week in Beatrice, NE

    AlliedTravelCareers • Beatrice, NE, US
    Full-time
    AlliedTravelCareers is working with OneStaff Medical to find a qualified CT Tech in Beatrice, Nebraska, 68310!.An independently-owned, nationally-recognized and amazingly awesome staffing firm read...Show more
    Last updated: 6 days ago • Promoted
    General Application

    General Application

    HBE LLP • Lincoln, NE, USA
    Full-time
    Quick Apply
    Are you passionate about accounting and looking to join a dynamic and growing team? Even if you don't see an open position that matches your skill set, we encourage you to submit your application f...Show more
    Last updated: 30+ days ago
    Autotech Agent II Lead

    Autotech Agent II Lead

    Best Buy • Lancaster, Nebraska, USA
    Full-time
    At Geek Squad our car electronics installation experts are known as AutoTech Agents.As a Level 2 Autotech Agent youll use your experience and advanced technical skills to install complex technology...Show more
    Last updated: 9 hours ago • Promoted • New!
    CT Tech in Beatrice, Nebraska - $3,157 / week

    CT Tech in Beatrice, Nebraska - $3,157 / week

    Vetted Health • Beatrice, NE, US
    Full-time
    Vetted is seeking a CT Tech for a travel job in Beatrice, Nebraska.The assignment starts on Feb 2 and is 13 weeks long with 8 hour shifts 5 days a week. You must live 60 miles away from the facility...Show more
    Last updated: 4 days ago • Promoted
    Specialist I

    Specialist I

    Eurofins • Lancaster, Nebraska, USA
    Full-time
    Complete all training in a timely and complete manner.Perform a variety of analytical and clerical tasks supporting the analysis of drug products and raw materials. Work efficiently; prepare solutio...Show more
    Last updated: 11 days ago • Promoted
    Appliance Service Technician

    Appliance Service Technician

    Bob's Supply / Atherton Appliance & Kitchens • Lancaster, Nebraska, USA
    Full-time
    K&A Appliance has an opening for a full-time Appliance Service Technician to work out of their Lancaster facility.Diagnose and repair major household appliances in customers homes.Assist with s...Show more
    Last updated: 30+ days ago • Promoted
    Travel CT / X-Ray Technologist - $3,046 per week

    Travel CT / X-Ray Technologist - $3,046 per week

    Planet Healthcare • Beatrice, NE, US
    Full-time
    Planet Healthcare is seeking a travel CT Technologist for a travel job in Beatrice, Nebraska.Job Description & Requirements. Planet Healthcare Job ID #74237147.Pay package is based on 8 hour shi...Show more
    Last updated: 6 hours ago • Promoted • New!
    Field Technology Specialist

    Field Technology Specialist

    Cherry Bekaert • Lancaster, Nebraska, USA
    Full-time
    Berks County and servicing the South East PA market and beyond is searching for a.By providing unique wireless communications solution to customers you will be part of drive industry specific commu...Show more
    Last updated: 14 days ago • Promoted