Account Manager

SEARCH Group Partners, a premier recruiting firm, is seeking experienced Account Manager for one of our SaaS clients located in Chicago, IL .

This is a hybrid role, going into the local office 2-3 days a week.

Here are a few things you'll likely find yourself doing in this role...

• Develop strong relationships with customers and connect with key business executives and stakeholders.
• Develop and implement customer success plans for our largest and most complex customers.
• Lead the onboarding process for new customers, guiding them through the implementation of our products and services.
• Collaborate with clients to develop comprehensive change management strategies tailored to their specific needs and objectives.
• Develop training materials and conduct training sessions for clients and internal teams.
• Provide ongoing learning enablement to ensure that clients can effectively use and maximize the value of the SaaS solution.
• Develop and deliver Quarterly / Monthly Business Reviews covering how well KPIs progress toward business goals.
• Monitor customer health and satisfaction levels, identifying early warning signs of churn and taking proactive steps to mitigate risk.

Here's what you need to have...

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in Account Management, Sales, Business Development, or Customer Success within the technology or software industry.
• Deep understanding of the QSR industry, including its dynamics, key players, and emerging trends. Strong preference for an individual who has direct experience working in or with the industry.
• Strong network of industry contacts and an ability to quickly establish credibility with potential and existing Clients.
• Excellent negotiation and communication skills, with the ability to influence and build consensus at all levels of an organization.
• Strong analytical and strategic thinking abilities, with the capability to identify partnership opportunities and develop innovative solutions.
• Travel may be required to meet with Clients and attend industry events.

Must have eligibility to work in the United States without needing sponsorship now or at any time.