Hospitality Operations Manager

Job Description

The Donum Estate is renowned for its commitment to excellence in the cultivation of premier vineyards and the production of premium wines, deeply rooted in sustainability and respect for nature and community.

Located in the picturesque Sonoma County, The Donum Estate seeks to enhance its legacy through innovative practices, while fostering a culture of respect, teamwork, and continuous improvement.

Position Overview :

The Donum Estate is currently seeking a dynamic and experienced Hospitality Operations Manager to join our team. Reporting directly to the Sr. Director of Hospitality, this critical role is responsible for administrative, logistical and systems operations behind Donum's hospitality programs.

This role complements the Tasting Room Manager by focusing on back-of-house organization, reservations systems, inventory management, shipping logistics, and cross-departmental coordination. The Operations Manager also oversees the Guest Services team, manages TOCK reservation tiles and releases, and collaborates with the culinary and private events teams to support menu and wine flight planning. The Operations Manager will lead as MOD as needed.

Essential Duties & Responsibilities

(some key duties and responsibilities- full job description available and will be reviewed at during the interview process)

Administrative & Systems Oversight

• Manage TOCK reservation setup and release cadence to maximize capacity while preventing overbooking.
• Coordinate with the Guest Services team to ensure accurate guest communication, reservation confirmations, and inquiry responses.

Inventory, Fulfillment & Logistics

Culinary & Experience Coordination

Team & Communication

Additional Responsibilities :

Required Knowledge, Skills, & Abilities

Qualifications

Benefits : Competitive salary.

Supplemental Pay Types :

Work Location :

Salary Range :

The Donum Estate is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and believe in the power of diversity to enhance our community, culture, and the wines we produce.

Pay Transparency Disclosure : The base pay range offered for this position. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Donum Estate reserves the right to modify the range in the future.

For more information about The Donum Estate, please visit our website www.thedonumestate.com