Customer Support Specialist - Jamaica

Customer Support Specialist - Jamaica

About The Role

We are currently seeking a team of ambitious Seasonal Customer Support Specialists to join our Customer Service Team. As a Customer Support Specialist, you will work directly with our customers on the phone, through live chat, and email to place orders, respond to customer inquiries, and resolve outstanding order issues. This is a fully remote position. This position will receive extensive training on a virtual platform to become an expert in our customer service values, processes, and procedures.

This seasonal contract position lasts through December 21 with the potential for extension. Hours will be scheduled based on the needs of the business, with a minimum of 20 hours per week, up to 40 hours. This role requires full-time availability. We are accepting applications from people located in Jamaica.

Responsibilities

• Provide outstanding service to our customers via phone, email and chat.
• Act as an advocate for our customers and be conscientious in all customer interactions.
• Quickly identify a customer's problem, report it accurately, and provide customers with reasonable solutions to the problem.
• Place orders with customers. Answer questions about our products and services using the various resources provided.
• Follow up with customers on any outstanding matters and provide additional assistance as needed.
• Strong interest in product, product quality and alignment with the Uncommon Goods brand.
• Applicants must be self-starters who are able to work with minimal direction and achieve efficiency targets.

Skills & Qualifications

Benefits And Company Perks

Important Notes

Application Process