Claims Intake Customer Service Manager

A company is looking for a Manager Claims Intake Customer Service.

Key Responsibilities

Manage a team of 12-15 associates providing exceptional customer service

Oversee call center operations, setting performance metrics and ensuring goals are met

Drive employee engagement and accountability while handling escalated situations and process improvements

Required Qualifications

Demonstrated ability to build and lead a motivated team

Proven collaboration skills and ability to influence internal and external customers

Ability to interpret data and analyze trends related to service levels

Effective coaching and feedback skills

Bachelor's Degree or a minimum of 4+ years of prior leadership experience is preferred