MANAGER OPERATIONS, TERRIER CARD OFFICE, Office of Housing BOSTON, MA, United States

Manager Operations, Terrier Card Office, Office of Housing

This position manages the day-to-day operations of the Terrier Card Office (TCO). This includes producing new and replacement ID cards, processing dining plan change requests and cancellations, marketing and providing information on dining plans and convenience points and reconciling optional board plans at the end of the semester.

Key Responsibilities :

• Use StarRez to facilitate dining plan applications and CS Gold / Transact to manage review dining plan usage.
• Answer questions on the phone and emails in the TCO service account about dining plans, convenience points, and use of Terrier Card.
• Provide high-quality customer service to students, parents, faculty, staff, and special groups by producing new and replacement Terrier Cards, processing dining plan changes, and answering questions and emails about dining plan and convenience points plan usage.
• Manage and coordinate mass carding efforts for graduate and undergraduate move-in processes during the academic year.
• Coordinate, schedule, and manage carding production for various summer groups.
• Provide service to university community members requesting Terrier Cards, meals, and / or points for special groups.
• Maintain and update the dining plan applications in StarRez, as well as updates to rates and terms and conditions.
• In addition, review and plan for CS Gold / Transact dining plan usage.
• Maintain ID card production system hardware and software.
• Design, update, order, ID card stock in preparation for all processes.
• Interview, hire, train, supervise, and evaluate the Program Coordinator for the Terrier Card Office, and student staff.
• Serve as backup to Assistant Director of CS Gold Systems in their absence.

Required Skills :

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.