Talent.com
Site Engagement Analyst, Customer Experience
Site Engagement Analyst, Customer ExperienceBop LLC • New York, New York, USA
Site Engagement Analyst, Customer Experience

Site Engagement Analyst, Customer Experience

Bop LLC • New York, New York, USA
30+ days ago
Job type
  • Full-time
Job description
Shopbop is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights . The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics. The right candidate will have analytical skills to answer strategic questions that are complex, dynamic, and not always clearly defined. The candidate must possess strong technical skills, including proficiency in data analysis tools and visualization platforms, while maintaining a deep understanding of customer behavior and retail dynamics. The ideal candidate will be passionate about deeply understanding who our customer is, what motivates them and how we can improve their experience. They should have a collaborative mindset that enables them to work effectively across Marketing, Merchandising, and Technology departments. This position sits on the CRM team within the Customer Experience organization.

Key job responsibilities
* Analyze raw data sets and conduct deep dives into site data and customer journeys
* Conduct quantitative analyses that range from specific questions to open-ended questions that inform large scale strategies with the ability to determine what data is needed
* Develop quantitative and qualitative insights the inform our CRM strategy across all customer touchpoints
* Deep dive into customer journeys to inform new customer conversion, second purchase rates, and retention strategies
* Partner with marketing teams to optimize customer communication strategies across channels (email, push, etc.)
* Develop and track key customer metrics and KPIs to measure strategy effectiveness
* Build and maintain strong partnerships with cross-functional teams including Marketing, Merchandising, and Technology
* Maintain ongoing reporting and develop reporting capabilities to answers ad-hoc business questions
* Educate and empower stakeholders with tools and techniques to solve evolving business challenges
* Scale analytic capabilities by troubleshooting data issues, leading enhancements and driving the adoption of analytics tools

About the team
The F2 Subsidiary Customer Experience org supports both Zappos and Shopbop, Amazon Fashion subsidiary businesses with teams in New York, NY, Madison, WI, and Las Vegas, NV.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 3+ years of business analyst, data analyst or similar role experience
- Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership
- Experience working with data to drive business decisions, including advanced proficiency in Excel
- Proven ability to drive results in a fast-paced environment

PREFERRED QUALIFICATIONS

- Experience with SQL
- Experience within e-commerce or Retail fields
- Experience with Adobe Analytics and Customer Data Platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Create a job alert for this search

Site Engagement Analyst, Customer Experience • New York, New York, USA

Similar jobs

Customer Experience Data & Insights Analyst

Volvo Car CorporationMahwah, NJ, United States
Full-time

The Customer Experience (CX) Data & Insights Analyst plays a critical role in transforming customer feedback, operational data, and competitive benchmarks into clear, actionable insight that drives...Show more

 • Promoted

Executive Compensation Analyst

Sirius XM Radio IncNew York, NY, United States
Full-time

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription...Show more

 • Promoted

Senior Client Engagement Specialist

H&R BlockNew York, NY, United States
Full-time

At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more

 • Promoted

Consumer Insights Senior Analyst

FanDuelNew York, NY, United States
Full-time

Our roster has an opening with your name on it.FanDuel is seeking a Consumer Insights Senior Analyst to execute a high impact research agenda across multiple business verticals, including Daily Fan...Show more

 • Promoted

Customer Experience Enablement Manager | Housing

EliseAINew York, NY, United States
Full-time

At EliseAI, we're improving the industries that matter most: housing and healthcare.Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they sh...Show more

 • Promoted

Travel CT Tech - $2660.8 / Week

Atlas MedStaffNeptune City, NJ, US
Full-time

Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Neptune City, NJ.Shift: 5x8 hr days Start Date: ASAP Duration: 13 weeks Pay: $2660.Atlas Medstaff is currently ...Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausKeansburg, NJ, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more

 • Promoted

Customer Experience Associate

FernNew York, NY, United States
Full-time

Rain makes the next generation of payments possible across the globe.We're a lean and mighty team of passionate builders and veteran founders.Our infrastructure makes stablecoins usable in the real...Show more

 • Promoted • New!

Quantum Engagement Leader

IBM CorporationNew York City, NY, United States
Full-time +1

Introduction IBM Quantum is an industry-first initiative to build universal quantum computers for business, engineering, and science.This effort includes advancing the entire quantum computing tech...Show more

 • Promoted

Integrations Expert | Customer Experience

RAMPNew York, NY, United States
Full-time

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.We automate how over $100B in annualized spend flows in an...Show more

 • Promoted • New!

Remote Engagement Leader - DevSecOps & Outcomes

GitLabStaten Island, NY, United States
Full-time

GitLab is the intelligent orchestration platform for DevSecOps.GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, ...Show more

 • Promoted • New!

Quantum Engagement Leader

IBMNew York, NY, United States
Full-time

IBM Quantum is an industry-first initiative to build universal quantum computers for business, engineering, and science.This effort includes advancing the entire quantum computing technology stack ...Show more

 • Promoted • New!

Staff Customer Operations Analyst

ZT SystemsSecaucus, NJ, United States
Permanent

Staff Customer Operations Analyst.The Staff Customer Operations Analyst is a key member of the Customer Operations team, which coordinates efforts among all internal groups to ensure we are aligned...Show more

 • Promoted

Customer Engagement Specialist (New York City)

LevelpathNew York, NY, United States
Full-time

Customer Engagement Specialist.You love to tackle problems and build solutions.When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly!...Show more

 • Promoted

CAM Escalations Analyst I - Hybrid, Customer Experience

M&T BankNew York, NY, United States
Full-time

A leading financial institution is seeking a Customer Asset Management Escalations Analyst I in a hybrid role based in Getzville, NY.The position involves handling escalated customer complaints, pe...Show more

 • Promoted • New!

Customer Experience Operations Analyst

CoreWeaveNew York, NY, United States
Permanent

Customer Experience Operations Analyst.We are seeking a Customer Experience Operations Analyst to join our growing Revenue Operations team.This role is crucial for developing the operational founda...Show more

 • Promoted

Enterprise AI Engagement Lead Growth & Success

ParloaNew York, NY, United States
Full-time

A leading Conversational AI startup is seeking a Senior Enterprise Engagement Manager to drive customer success and enhance client relationships.You will guide enterprise clients through their AI t...Show more

 • Promoted • New!

Oliver Wyman Consumer, Telco & Technology Engagement Manager

Oliver Wyman, LLCNew York, NY, United States
Full-time

Oliver Wyman Consumer, Telco & Technology Engagement Manager.Practice Groups: Consumer, Telco & Technology.Location: New York, Chicago, Boston.Oliver Wyman helps industry leaders in the consumer, t...Show more