Veterinary Contact Center Representative

Job Description

Job Description

The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for a part-time Contact Center Representative to add to our team.

Veterinary experience is a preferred, but not required!

Why AERC?

AERC-MN is an established and renowned AAHA-accredited emergency and specialty hospital that is 100% owned by local veterinarians. With two, 24 / 7 facilities in the Twin Cities area, we build meaningful relationships with our community by treating one another with kindness, dignity, and respect.

We offer excellent compensation and benefit packages, and our company culture emphasizes a healthy work / home / family integration. We are generous with our high fives and encourage one another to think outside the litter box when it comes to problem-solving. We believe that mistakes are simply purr-fect opportunities to learn, and that difficult cases help us grow our skills and knowledge.

If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team

Role Title : Contact Center Representative

Department : Contact Center

Shift : 2pm - 11pm - three to four days a week

• Weekends require, no more than 50% per month
• Holidays required, no more than four per year

Shift Differential : Eligible for Weekend & Evening Shifts

Benefits : Uniform, Pet, and Continued Education stipends available!

The primary function of the Contact Center Representative in the Services Department is to provide exceptional care of both patient and clients by service as an extension of the veterinarian. Additionally, the Contact Center Representative is expected to promote professional growth through education and learning opportunities. The position will report directly to the Contact Center Team Support Manager.

Your Skills & Experiences : Who are we looking for?

Teamwork and Development

Client Service

Continued Professional Development

How to Apply :

So, what are you waiting for? Click that apply now button and get started! We make every effort to respond within three business days, so we won't keep you waiting.

By submitting this application, I certify that all information I have provided is true and complete. I understand that any false information or omission may disqualify me from further consideration for

employment and may result in my dismissal if discovered at a later date.

I understand that the employer may request an investigative consumer report from a consumer reporting agency. This report may include information as to my character, reputation, personal characteristics, and mode of living obtained from neighbors, friends, former employers, schools, and others. I understand I have a right to make a written request within a reasonable time for the disclosure of the name and address of the consumer reporting agency so that I may obtain a complete disclosure of the nature and scope of the investigation. I authorize the investigation of any or all statements contained in this application to provide relevant information and opinions that may be useful in making a hiring decision. I release such persons and organizations from any legal liability in making such statements.

I UNDERSTAND THAT THIS APPLICATION OR SUBSEQUENT EMPLOYMENT DOES NOT CREATE A CONTRACT OF EMPLOYMENT NOR GUARANTEE EMPLOYMENT FOR ANY DEFINITE PERIOD OF TIME. IF EMPLOYED, I UNDERSTAND THAT I HAVE BEEN HIRED AT THE WILL OF THE EMPLOYER AND MY EMPLOYMENT MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE.

I have read, understand, and by my submittal of the application, consent to these statements.