Sr. Medical Office Coordinator (Medicine Bayview) - #Staff

Sr. Medical Office Coordinator

The Department of Medicine, Division of Rheumatology is seeking a Sr. Medical Office Coordinator to independently coordinate day-to-day activities of a multi-faceted medical / research practice to ensure a smoothly functioning office and exemplary patient relations. The Sr. MOC will offer friendly, courteous, and confidential assistance to patients to ensure that the patient has a positive experience while visiting the Johns Hopkins Rheumatology Clinics. Specific duties and responsibilities include :

• Creating new processes and systems to ensure high level of service to patients.
• Scheduling patients for new and return appointments, medical examinations, procedures and consultations.
• Completing pre-registration and prior authorizations to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO's. Resolving third party issues.
• In partnership with the Access team, directing new patient referrals and assisting with any new patient testing coordination.
• Resolving any scheduling conflicts in a proactive and timely manner. Demonstrating awareness of limitations of institutional resources and seeking to maximize physician scheduling within this context. Effectively utilizing waitlist.
• Providing high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame.
• Providing exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolving and / or elevating any patient problems if proactive and timely manner.
• Demonstrating understanding and sensitivity to diversity. Considering cultural and linguistic differences that may impact patient experience and making appropriate accommodations / recommendations to ensure patient expectations are exceeded.
• Printing and mailing directions, maps, fee schedules, doctor's notes, test results and other visit specific information to patients. Sending medical questionnaire forms to patients to obtain missing information.
• Working in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visit documentation.
• Releasing information to patients regarding preparation for laboratory tests and examinations.
• Ensuring that all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
• Assisting patients, physicians and / or family members with the completion of medical insurance forms.
• Informing patients of costs of care being provided and guiding them to appropriate resources for further information or assistance.
• Answering phones and providing routine information to callers. Processing incoming EPIC messages / prescription refills, faxes and mail in a timely fashion.
• Coordinating patient care conferences if necessary.
• Providing cross coverage and / or ancillary support to other rheumatology sub-specialty centers as needed.
• Proactively creating more efficient work processes and workflows; reviewing and analyzing workgroup operating practices such as recordkeeping systems, forms, and workflow systems. Recommending and implementing approved changes.
• Providing other administrative support as needed including schedule conference calls; etc.

Minimum Qualifications :

Preferred Qualifications :

Classified Title : Sr. Medical Office Coordinator

Role / Level / Range : ATO 40 / E / 02 / OE

Starting Salary Range : $18.20 - $33.90 HRLY ($46,000 targeted; Commensurate w / exp.)

Employee group : Full Time

Schedule : M-F 8 : 30a - 5p

FLSA Status : Non-Exempt

Location : Hybrid / Johns Hopkins Bayview

Department name : SOM DOM Bay Rheumatology

Personnel area : School of Medicine