Senior Representative, Customer Service

Senior Representative, Customer Service Operations

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing Trade accounts while providing support to field sales representatives. This position establishes, maintains and enhances customer service and account management via appropriate contract administration, timely order fulfillment, professionalism and providing exemplary customer support.

Responsibilities include :

• Providing outstanding customer service and supporting improvements in operational execution to ensure service levels are achieved and exceeded.
• Managing customer account activity including but not limited to customer order fulfillment of pharmaceutical commercial product, customer backorders / substitutes, product change requests, and coordinating any customer questions / issues that may arise.
• Providing outsourced services to customers relating to invoicing, reimbursement, and / or other services by acting as a liaison in problem-solving, research and problem / dispute resolution.
• Collecting and reviewing customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Thinking creatively to identify customer trends and challenges / opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supporting process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, operational performance, cost control and profitability and ultimately customer service.
• Building strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in a collaborative approach for improved customer service.
• Communicating with customers and stakeholders regarding their needs, questions, concerns and helping troubleshoot equipment issues as necessary.
• Managing situations regarding orders, reporting, backorders, customer complaints, and pricing investigating and reporting on anomalies and discrepancies.
• Redirecting customers to applicable in-house resources as necessary and supporting general post-sales / shipment issues.
• Collaborating with internal business partners in other departments to support customer and stakeholder needs.

This position adheres to a Hybrid / Flex work model. On-site attendance is required for additional training sessions, client engagements, and team-building activities.

Qualifications :

What is expected of you and others at this level :

Anticipated hourly range : $18.70 per hour - $26.80 per hour

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being including medical, dental and vision coverage, paid time off plan, health savings account (HSA), 401k savings plan, access to wages before pay day with myFlexPay, flexible spending accounts (FSAs), short- and long-term disability coverage, work-life resources, paid parental leave, and healthy lifestyle programs.

Application window anticipated to close : 0 1 / 04 / 2026 if interested in opportunity, please submit application as soon as possible.