People & Culture Business Partner

Be Part of Our Next Chapter

For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving . Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.

As a People and Culture Business Partner for North America you will be a hands-on driver of HR excellence and a go to partner for leaders and employees. You will have key responsibility for being an effective consultant to leadership and employees with full cycle employee lifecycle changes including internal mobility workforce planning apply and improve policies procedures and SOPs while handling day-to-day employee relations to ensure consistent fair and compliant outcomes. You will lead the effective implementation and delivery of a broad range of People and Culture initiatives programs and projects working closely with leaders and the wider P&C team to bring them to life with a close attention to follow through and accuracy. You will also collaborate and support organizational and leadership development provide practical advice on a wide spectrum of HR matters and contribute your perspective to global initiatives that shape how we work.

Accountabilities

• Provide day to day HR consulting and coaching to leaders and employees on policies procedures SOPs and all aspects of the employee lifecycle including performance development employee relations leave and accommodations and immigration while escalating complex wellbeing or fitness for duty issues appropriately.
• Support leaders in building high performing inclusive teams through guidance on goal setting individual development plans performance conversations and managing performance concerns ensuring performance documentation is complete timely and aligned with policy.
• Coordinate performance and talent processes for assigned groups including performance review cycles calibrations promotion discussions and translation of engagement survey results into clear action plans with tracked follow through.
• Support annual salary review and bonus processes advise on offers promotions and pay adjustments within established guidelines and partner with Organizational Development on job evaluations job leveling and market pricing aligned with global job architecture.
• Maintain high data integrity across HR systems by accurately processing employee lifecycle and workforce changes talent acquisition requisitions and mobility and immigration actions and support core P&C metrics that highlight trends risks and opportunities.
• Support accurate and timely payroll inputs for North America and manage offshoring partnerships to ensure accurate and timely pay compliance with local regulations adherence to service level agreements and alignment with Coates values.
• Identify and implement improvements to P&C processes documentation and SOPs and promote effective use of HR systems and self-service tools by managers and employees providing feedback to HRIS and global teams on issues and enhancements.
• Support the Senior Director P&C NAM with organizational change and change management activities ensuring plans and communications are clearly defined consistently applied and compliant with federal state and local employment laws and internal policies.
• Support culture DEIB initiatives employee groups and local inclusion efforts and lead by example in reinforcing desired leadership and team behaviors in day-to-day practice.
• Partner with global People and Culture and Centers of Expertise to localize and implement global programs and represent North America needs and feedback in global forums and projects.
• Build strong credible relationships with leaders and employees by maintaining a regular in office presence and serving as a visible trusted and solutions focused P&C partner.

Capabilities

Qualifications

$100000 - $120000 a year

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert : Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as .

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following :

If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Key Skills

Marketing & Sales,Business Administration,Bid,Instrumentation & Control,HACCP

Employment Type : Full-Time

Experience : years

Vacancy : 1