Customer Support Specialist

Who We Are

At PostNet Belmar, we make everyday tasks easier and better for our customers. From designing custom wedding invitations and printing business cards, to shipping packages worldwide and offering essential services like fingerprinting for background checks, were here to help. As a locally owned and operated business, we take pride in delivering personalized service and building lasting relationships with our community.

Our diverse range of services includes :

Shipping : Domestic & international shipping via FedEx, UPS, DHL, USPS and other carrier partners

Printing & Design : Custom solutions for business cards, banners, brochures, and more

Business Support : Notary services, fingerprinting, passport photos, shredding, faxing, scanning, and more

At PostNet Belmar, were not just a service provider were your partner in getting things done.

About the Role

Join our team as a Customer Support Specialist and be the friendly, go-to person who helps our customers with their printing, shipping, and business service needs. Were looking for energetic, customer-focused individuals who thrive in a fast-paced environment and love delivering exceptional service.

As a Customer Support Specialist, youll play a key role in ensuring the smooth operation of our center. Youll greet customers, be the expert who provides personalized solutions, and contribute to the overall success of the business. This hands-on role requires excellent attention to detail, strong communication skills, and a positive, customer-first mindset.

Spanish-speaking candidates encouraged to apply!

Responsibilities

Greet and assist customers with shipping, printing, and business services

Be an expert on available products / services and recommend personalized solutions

Operate printing and shipping software and equipment

Coordinate with vendors to fulfill design and printing jobs

Maintain store appearance and manage inventory

Support with administrative tasks and general store operations

Requirements

Friendly, dependable, and a clear communicator

Comfortable using and learning about new technology and tools

Detail-oriented with strong organizational skills

Able to multitask in a fast-paced environment

Able to support community initiatives

Able to prioritize and cultivate customer relationships

Good listener, proactive in anticipating needs, can earn sales commission

Positive, collaborative attitude

Curious and motivated to expand skill set with new opportunities (i.e. design, 3D printing, etc.)

Growth mindset and interest in career development (mentoring and training available to help employees grow their technical skills and advance into management and leadership roles (program manager, store manager, and multi-unit general manager)

Bilingual plus (proficient in English and Spanish)

Ability to lift packages up to 50 lbs as needed.

• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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