Customer Support Specialist

Champion Window - Customer Support Specialist (On-site)

Pay : $16.00 / hour $20.00 / hour

Overview

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the installation and service process. This is an on?site position.

Responsibilities

• Answer incoming customer experience support concerns via phone, text, and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job?related information into the CRM database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute uninstalled and accounts receivable reports prior to scheduled meetings.
• Provide support for PSG / CSC for assigned division(s).
• Manage routine customer concerns and facilitate escalated issues for timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM database and / or F&O.
• Support division(s) in accounts receivable collections and management.
• Other duties as assigned.

Qualifications

Champion Window is an Equal Employment Opportunity Employer.

If you need assistance completing the application due to a disability, please contact Champion Window .

We offer a competitive compensation package that includes medical, dental, vision, disability coverage, 401(k), flex spending account, and more.

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