Patient Access Representative

Patient Access Representative

The Wake County Health Clinics Division is seeking a bilingual Patient Access Representative with experience in electronic medical records, billing, and a team player attitude to join our team of Patient Access Representatives serving the community! The health clinics serve targeted and categorical populations in the following areas : Sexually Transmitted Diseases (STD), Child Health, Prenatal, Immunization and Refugee Health, Dental and Women's Health. The services are offered to uninsured, underinsured, and Medicaid-covered individuals. Patients are offered fee adjustments on a sliding fee scale based on family size and income. Laboratory and Pharmacy are considered support services for both the Health Clinics and Public Health Divisions. Apply today and help serve the community we love and call home! The Patient Access Representative will :

• Serve as the first point of contact for patients and visitors, setting a welcoming and professional tone for clinic operations
• Register clients using multiple systems including Athena, NC Immunization Registry, and the Medicaid system
• Perform front desk reception duties such as greeting patients, answering inquiries, and directing individuals to appropriate services
• Ensure accurate and timely patient triage to the correct clinic area or provider
• Deliver high-quality customer service to both Wake County citizens and internal staff
• Collaborate with a multidisciplinary team including physicians, nurses, social workers, and other administrative staff to support seamless clinic operations
• Assist with billing processes and maintain accurate electronic medical records
• Uphold confidentiality and compliance standards in all patient interactions and data handling
• Work Schedule note : Monday-Friday 8 : 15am-5 : 15pm with an expectation to work one even clinic per week until 7 : 15pm to make 40 hours

NOTE : Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

Location : HSC Sunnybrook Raleigh, NC 27610

Employment Type : Regular

Work Schedule : Mon-Fri 8 : 15am-5 : 15pm

Hiring Range : 25.07-28.13

Market Range : 25.07 - 31.18

Please include ALL prior work experience on your application and resume.

Posting Closing Date : 7 : 00 pm on 10 / 27 / 2025

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position may require a background check that may include : criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and / or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.