Service Account Manager

POSITION SUMMARY :

The HVAC Service Sales Representative job is responsible for driving new business by prospecting quality customers and selling annual and multi-year maintenance agreements. This role requires a proactive approach to identifying customer needs and delivering tailored solutions while cultivating strong, long-term client relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned :

• Master the Sales Process : Develop expertise in all facets of the maintenance sales process to become productive and self-sufficient, including conducting needs assessments and customizing service offerings to meet client requirements.
• Drive Business Growth : Demonstrate exceptional sales ability, financial acumen, and operational knowledge to identify and secure new opportunities.
• Prospecting and Lead Management : Qualify prospects, set effective appointments, follow up on leads and referrals, and address questions and objections in a proficient and responsible manner.
• Customer Needs Analysis : Identify and assess customer needs to generate interest and influence purchasing decisions. Develop innovative solutions that align with customer objectives.
• Strategic Engagement : Gain a deep understanding of the prospect's decision-making process, address concerns effectively, and guide them toward a timely decision.
• Market Research : Proactively research target organizations and industry trends to position solutions effectively and maintain a competitive edge.
• Cold Calling Expertise : Make cold calls confidently and learn strategies to engage decision-makers, turning initial contacts into valuable sales opportunities.
• Quote Management : Prepare and manage quotes, ensuring follow-through to close sales and maintain an active backlog of prospective opportunities.
• Market Strategies : Understand and leverage vertical market strategies and industry-specific market forces to tailor sales approaches.
• Effective Communication : Communicate professionally and persuasively in both verbal and written formats, building trust and credibility with clients and team members.

ADDITIONAL RESPONSIBILITIES :

REQUIREMENTS :