Director, Technology Operations - Social Commerce

Director, Social Commerce

Location : Hoboken, NJ

What You'll Do

As a Director of Social Commerce , you will lead the strategy and execution of initiatives that make Walmart's digital shopping experience more social, engaging, and inspirational. You'll shape the future of social-driven retail by developing new ways for customers to discover trending products, engage with creators, and seamlessly move from inspiration to purchase on Walmart.com.

You'll drive business performance across eCommerce platforms while partnering closely with cross-functional leaders in Product, Design, Site Merchandising, Marketing, and Engineering to scale innovation, deliver measurable results, and set the long-term vision for social commerce at Walmart.

Key Responsibilities

• Own and Drive Performance : Lead an eCommerce P&L focused on social commerce growth, optimizing for product discovery, engagement, and conversion.
• Execute Social Commerce Strategy : Develop and deliver initiatives that align with business goals and enhance the customer experience through shoppable content, social shopping tools, and creator integrations on Walmart.com.
• Align and Influence : Communicate vision, strategy, and performance across the organization; influence decision-making through clear storytelling, actionable insights, and strong cross-functional collaboration.
• Lead Optimization & Scaling : Partner across teams to refine and scale newly launched features, identify acceleration levers, and drive adoption of new tools and processes across the eCommerce ecosystem.
• Leverage Data & Insights : Use analytics, A / B testing, and trend analysis to identify improvement opportunities, evaluate business performance, and guide investment decisions.
• Innovate Through Partnerships : Work closely with internal teams and external partners to bring forward innovative tools and experiences that make Walmart a leader in social shopping.
• Develop Future Roadmaps : Guide long-term planning by analyzing industry trends, customer behavior, and competitive activity to shape the evolution of Walmart's social commerce platform.
• Build & Lead High-Performing Teams : Cultivate talent, empower associates, and foster a culture of creativity, accountability, and continuous learning.

Qualifications

About the Social Commerce Team

The Social Commerce team is redefining how customers discover and shop at Walmart. Through shoppable livestreams, creator partnerships, and innovative digital tools like Walmart Creator , we're building experiences that bring together inspiration, entertainment, and commerce helping customers save money, live better, and shop the way they love.