Quality Manager

Overview

My client stands out as a pioneering force in the power electronics industry, known for its cutting-edge and innovative solutions. The company\'s commitment to high power density and efficiency has positioned it as a leader in the market. They have a global presence, providing reliable power components, modules, and systems to a diverse range of industries, including data centers and telecommunications. Its emphasis on quality management systems ensures products adhere to the highest standards, fostering trust among clients and partners. With a focus on continuous improvement and a reputation for technological excellence, my client remains at the forefront of advancing power electronics worldwide.

Job Description

Quality Manager key responsibilities :

• Oversee the RMA (Return Merchandise Authorization) process, including customer requests, return evaluations, and authorization issuance.
• Serve as the primary point of contact for customer quality concerns, providing timely updates and resolution support.
• Lead a team of engineers in performing failure analysis on returned products and preparing technical reports.
• Analyze return data and generate performance metrics, such as PPM (parts per million) and cycle time to closure.
• Collaborate cross-functionally with engineering, manufacturing, and quality teams to address and resolve product-related issues.
• Drive corrective and preventive action initiatives based on customer feedback and product performance trends.
• Align customer satisfaction goals with internal quality processes to enhance the overall customer experience.
• Implement systems to capture and analyze customer feedback, using insights to inform continuous improvement efforts.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual\'s status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Quality Manager successful qualities :

What's on Offer

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