Phamily Chronic Care Manager
The Chronic Care Manager is a medical assistant who supports the development of patient-centered, team-based care. S / he will support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. By gathering and organizing patient data, the Chronic Care Manager works to identify patients' unmet needs, engage patients in their own care, gather summary information for treatment interventions, and enhance ongoing communication between the patient and her / his care team. The goal of the Chronic Care Management program is to facilitate high-value, patient-centered care that improves timely access to and provision of preventive services and chronic disease treatment.
Key Areas of Responsibility :
- Develops a keen understanding of primary care practice requirements for optimal, coordinated population health
- Works as an effective team member of the care team
- Works a Chronic Care Management platform to support patients with multiple chronic diseases and assists in coordination of the patients care continuum
- Contributes to quality improvement and care redesign of population health efforts
Principle Duties and Responsibilities :
Care plan development using AI and Digital tools to develop a plan of careFacilitate the patient's appropriate condition management and optimize wellness and medical outcomes.Manage patient registries and provide the members of health care teams in designated practices with the data required to meet the health needs of the patientSupport practice staff to develop interventions to proactively manage target populationsContributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessaryRecognize and report data inconsistencies to appropriate personnelContributes to the teamwork within and between departments. Regularly attends and participates in meetings with coworkers and practice staff.Perform all job functions in compliance with applicable federal, state, local and company policies and proceduresAnd other duties as assignedQuality Improvement and Process Design :
Collaborate with care teams to establish population-appropriate, pre-visit, and point of care processesProvide data to the care teams to properly perform these processesMonitor and correct patient attribution to the practice and the care teams within the practiceMinimum of 3 years experience in primary care setting or similar specialty. Experience in population health preferred
Proven problem-solver with ability to multi-task
Prior use of electronic health records and other health care information systems desirable
Qualifications :
Certified Medical Assistant from nationally recognized organization preferredSignificant experience within a primary care setting with quality / population health experience in lieu of certification will be considered