Director of Operational Support

A company is looking for a Director of Operational Support.

Key Responsibilities

Lead a team of functional group leaders to optimize service execution and operational excellence

Foster a customer-centric culture and act as a primary point of escalation for customer issues

Recruit and develop talent while implementing training programs to ensure service excellence

Required Qualifications

Bachelor's degree in a technical or finance field

10+ years of experience in service operations management

Experience leading service operations in large organizations

Strong understanding of technology-driven service delivery models

Legally authorized to work in the United States without sponsorship