- Primary duty is to provide excellent customer / client experience, the support should be immediate and precise on all technical issues related to Laptops / Desktops / Tablets / iPads.
- Provides support for other end users in the organization, ability to work and resolve hardware / software problems.
- Manage and maintain all end user devices comprising laptops, printers, mobile devices and AV conferencing devices.
- Build and install PCs, and other peripheral devices related to desktop infrastructure, in accordance with department standards
- Provides advice and guidance to colleagues regarding incidents
- Maintain installed PCs, and peripherals with routine maintenance
- Update the appropriate systems in a timely manner when any equipment or Software changes are made
- Identify, log and resolve technical problems with software applications or network system
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Create, maintain, and distribute reports of progress to senior leadership
- Maintain client databases (Remedy, CMDB, SAP, etc.) with up-to-date solutions and clear record of activities.
- Explain and document technical issues in a clear way to clients.
- Use call logging system to accurately record telephone requests if required.
Desktop Support Technician
We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US). The Desktop Support Technician willbe responsible for performing various managed client services for a strategic customer. Support thin clients, mobility devices, desktops /...
Desktop Support Technician
Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Tablets/iPads. Provides support for other end users in the organization, ability to work and resolve hardware/software problems. Build and...
Desktop Support Technician
This position also utilizes the latest MAC OS, Parallels and Bootcamp Virtual Machine Configurations, Safari/Firefox browser support along with support and installation of Microsoft Office for MAC. This position provides second level support in a MAC and/or PC computer based environment including tr...
Desktop Support Technician
Partner with the Systems Administrator to implement and deploy Mac and Media standards; build, configure, test, secure, deploy, update, manage, inventory, and optimize Mac, Windows and Media environment •Support/Manage/Maintain user facing hardware and software including connecting clients to the Fi...
Desktop Support Technician
Desktop Support experience, proven ability to offer high level desktop support in an enterprise environment. Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Tablets/iPads. Excellent Cust...
Desktop Support Technician
The Desktop & Audio Video Technician is responsible for providing technical support and maintenance for audio, video, and multimedia equipment in classrooms and lecture halls. Provide on-site and remote technical support for AV equipment in classrooms. Provide AV support for special events, meet...
Desktop Support Technician (Flex Hybrid).
Under the general supervision of the UCLAHealth Sciences Schools’ Client Services Desktop Support Manager, the DesktopSupport Technician (DST) is responsible for providing desktop support to theUCLA Health Sciences faculty, staff, and students. Provide technical support for DGIT-supported department...
Mac Apple Desktop Support Technician
ITSM, ITAM, ITIL, Analysis, windows, mac, office 365, desktop, deployment. Collaborates with Helpdesk by entering tickets, accepting assignments and providing support to the Helpdesk. Candidate is expected to resolve all tier 2 work and work with the Systems Administrator to resolve tier 3 Mac and M...
Field Desktop Support Technician
Field Desktop Support Tech Role: Full Time- On site Location: Orange County, CA OSI Digital is looking for a Field Desktop Support Tech II to join our team. Responsibilities: Advanced desktop support experience- troubleshooting, configuration, software installation Adept at M365, W...
Desktop Support Technician
We are seeking a skilled Desktop Support Technician to join our team. Previous experience in desktop support roles, with proficiency in both PC and MAC environments. The ideal candidate will have experience providing technical support for both PC and MAC environments, with a strong emphasis on data ...