Customer Service Representative

Our client, a leader in the power sports industry, is seeking an experienced Customer Support Representative for a 6+ month contract assignment in Plymouth, MN. This role is hybrid with rotating shifts.

Job Summary :

As a member of the Service and Operations Support Team, the Customer Support Representative- Tier 1 will support Outfitter and Dealer daily operations. The SR - Tier 1 is responsible for providing first line outfitter support by phone and email and escalating as appropriate. The Customer Support Representative Team is dedicated to delivering exceptional customer experiences.

Essential Duties & Responsibilities :

• Outfitter Support : Operate as the first point of contact for Outfitters (B2B) via CRM and phone system.
• Ensure timely and accurate responses to daily Outfitter program inquiries.
• Provide ad-hoc training to Outfitters related to adventure tools and processes such as MPWR Book, MPWR Learn, Check In / Out Process, Insurances, Accounting, and Program policies.
• Communicate pertinent information about Outfitters / Members to leadership team. Details may include competitive intelligence, expansion and growth initiatives, marketing activities, support trend / concerns.
• Ability to recognize unique situations and escalate as needed.
• Partner with Regional Account Managers to build long term relationships.
• Work collaboratively and cross functionally with all internal functions.
• Perform other tasks as assigned.
• Member Support : Provides a premium experience for the membership program. Empowered to resolve issues and deliver solutions that create a positive customer interaction.
• Operates as the first point of contact for customer support; handling inquiries and requests from members, and handing off leads to the Sales team.
• Facilitates member reservations; familiar with catalog offerings, knowledgeable of process and requirements, maintains accurate reservation data, and supports member bookings.

Internal Team Support

Skills, Knowledge, & Experience : Bachelor's degree in business or related field preferred.

Pay Rate- up to $24.00 / hour