Insurance Customer Service Representative

Job Description

Job Description

Join Hovland Insurance & Financial, a reputable insurance and financial services provider dedicated to delivering exceptional customer experiences. Our office is conveniently located in Chula Vista, California, where we take pride in serving the local community with integrity, trust, and professionalism.

As a Customer Service Representative, you will be the first point of contact for our clients, providing outstanding service, answering inquiries, and resolving issues promptly. Your role is pivotal in upholding our commitment to customer satisfaction and building lasting relationships with our valued clientele.

If you are a people-oriented individual with a passion for helping others, thrive in a collaborative environment, and are excited about making a positive impact in the lives of our customers, join Hovland Insurance & Financial as we continue to excel in the insurance and financial services industry.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Birthday Off With Pay

Family Time Prioritized

Responsibilities

Client Assistance : Provide personalized assistance to clients, addressing their inquiries and resolving issues in a timely and efficient manner.

Policy Support : Assist clients with policy-related questions, processing changes, and ensuring policy accuracy.

Documentation : Maintain accurate records of customer interactions, transactions, and inquiries in our database.

Customer Advocacy : Act as an advocate for clients, ensuring their needs are met and concerns are addressed promptly.

Problem Resolution : Handle challenging situations with poise and professionalism, finding effective solutions that meet client needs and company guidelines.

Requirements

Customer Service Skills : Prior experience in customer service or a related field is a plus.

Communication Abilities : Strong verbal and written communication skills to interact effectively with customers and team members.

Organizational Skills : Ability to manage multiple tasks, prioritize work efficiently, and meet deadlines.

Detail-Oriented : Keen attention to detail to ensure accuracy in customer interactions and documentation.

Team Player : Ability to work collaboratively with colleagues and contribute to a positive work environment.

Professionalism : Maintain a professional demeanor and adhere to company policies and procedures.