Customer Service Representative

Customer Service Representative

As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.

Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed

Handle incoming inquiries, quotes, and orders via phone, email, and in person

Provide knowledgeable guidance on printing options, file requirements, and timelines

Manage job progress, provide status updates, and resolve issues promptly

Collaborate with internal departments to meet deadlines and exceed client expectations

Maintain detailed and accurate client records in the order management system

Troubleshoot and resolve customer concerns with professionalism and urgency

Previous experience in the print industry is preferred

Proven background in customer service or account management

Strong understanding of print terminology, file formats, and production workflows

Excellent communication and organizational skills

Ability to multitask in a fast-paced, deadline-driven environment

Proficiency in Microsoft Office and familiarity with print management systems.