Customer Service Associate
Rose InternationalPeoria, IL, US3 days ago
Job type
- Full-time
- Temporary
Job descriptionTraining- 8am-4 : 30pm (7-10 weeks for the months of Jan, Feb, & March) No Days off will be given during training, this includes the months of Jan, Feb, & March High School diploma or equivalent required Customer service experience in banking, telephone, collections or other related area Excellent math and computer skills required Positive attitude Receive and schedule customer requests such as service initiations and terminations, meter installations / removals, gas leaks, electric outages, etc. Secure necessary information / documentation from customers such as medical equipment registry, medical certificates, proper identification, conversations with customers about bills and energy usage, budget billing / autopay etc. Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action. Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc. Respond promptly to emergency situations and document pertinent information. Actively contribute to team and contact center assignments including various overtime assignments. Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
Date Posted : 11 / 04 / 2025
Hiring Organization : Rose International
Position Number : 490942
Industry : Utility
Job Title : Customer Service Associate
Job Location : Peoria, IL, USA, 61602
Work Model : Hybrid
Work Model Details : 2 days on site every other week after training
Shift : Training- 8am-4 : 30pm Work shifts 10 : 45am-7 : 15pm M-F
Employment Type : Temporary
FT / PT : Full-Time
Estimated Duration (In months) : 12
Min Hourly Rate ($) : 18.00
Max Hourly Rate ($) : 18.00
Must Have Skills / Attributes : Call Center, Computer Literacy, Customer Service, Math / Calculations
Experience Desired : Customer service experience in banking, telephone, or collections (1 yrs)
Required Minimum Education : High School Diploma or equivalent
Preferred Education : Associate degree
- C2C is not available
Job Description
EXPECTED START DAY IS 1 / 5 / 26
Training will be in person. Hybrid schedule after that. 2 days in office every other week (subject to change)
Shift will be :
Work shift after training 10 : 45am - 7 : 15pm M-F. Could work holidays. Ameren employees get first claim for holidays.
Overtime is required : Can be mandated if no one volunteers
REQUIRED EDUCATION :
PREFERRED EDUCATION :
Bachelor's or associate degree preferred
REQUIRED EXPERIENCE, KNOWLEDGE & SKILLS :
RESPONSIBILITIES :
Benefits :
For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.
California Pay Equity :
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
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Customer Service Associate • Peoria, IL, US
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