IT Helpdesk Analyst

Job Description

Job Description

LEVEL 2 IT HELPDESK ANALYST

RESPONSIBILITIES

• Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
• Troubleshoot and resolve issues related to restaurant, field or corporate technology (i.e., connectivity issues, software upgrades, etc.)
• Consult with field service technicians, support vendors and management as needed to resolve issues.
• Initiate service orders to dispatch technicians to resolve technology or facility issues not able to be resolved remotely.
• Log all details into the ticket management system.
• Complete password reset requests.
• Assist with questions / training related to technology and applications
• May be required to visit restaurant locations for onsite troubleshooting and hardware / software installation or replacement.
• Performs duties as required for store openings, Restaurant Support Center, etc.; assists in transfer, sales and / or disposal of equipment.
• Performs other job-related duties as may be assigned or required.

QUALIFICATIONS

Knowledge

Experience

Other

Job Type

About the Company

Akash Management, LLC is a restaurant leading company while doing business as Carl’s Jr, Pieology Pizzeria, Wingstop, Jamba, Arby’s and Kentucky Fried Chicken.  Our Commitment to Winning : “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained work force that is focused on delivering the best restaurant experience for our guests.