Senior Channel Marketing Manager

Senior Channel Marketing Manager

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

We're looking for an experienced Senior Channel Marketing Manager to develop and execute joint go-to-market (GTM) programs with our strategic partners. Front has ambitious growth goals for the next year, and our channel partners will play a critical role in this growth. We're looking for an exceptional Senior Channel Marketing Manager to accelerate this momentum, particularly within our Technology Services Distributors (TSD) channel. This role sits at the intersection of marketing, partnerships, and sales helping to drive co-marketing initiatives, accelerate partner pipeline, and strengthen Front's partner ecosystem.

You'll collaborate cross-functionally with our partnerships, demand generation, and product marketing teams to design campaigns that expand reach, generate leads, and increase joint customer adoption. The ideal candidate is a strategic marketer who loves building, thrives in a collaborative environment, and knows how to turn partnerships into measurable growth.

What success looks like :

Within your first six months, you will :

• Become the expert in our TSD partners, deeply understanding their business models, audiences, and go-to-market strategies.
• Build and execute an end-to-end channel marketing strategy for the TSD program, aligning closely with sales to maximize impact.
• Develop and launch tailored marketing plans for each of our strategic TSD partners, driving measurable partner-sourced pipeline growth and optimizing MDF utilization.
• Take ownership of key channel marketing programs with TSD partners, including events and sales incentives, and deliver measurable impact in driving pipeline through these activities.
• Support partners at every stage of their journey with Front : ramping up existing partners, launching new partnerships, and building awareness to recruit new ones.

What will you be doing?

You'll be the point person for all channel marketing activities, working hand-in-hand with your peers in marketing and partner sales to drive measurable results. On any given day, you might :

What skills and experience do you need?

This role is for someone who thrives at the intersection of marketing strategy, partner enablement, and hands-on execution. Someone ready to create impact from day one and help define how Front grows through the channel.

This is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.

What we offer :

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice.