ITaaS Director

ABOUT THE ROLE :

• The ITaaS Director directly oversees the Technology helpdesk, technicians, system administrators, and engineering consulting teams that serve our diverse client base.
• A combination of manager, account supervisor, business driver, cheerleader, and customer service expert, this part-time onsite role requires a broad collection of skills as well as specific industry expertise.

RESPONSIBILITIES :

Maintains familiarity with current and upcoming IT equipment, services, and other developments.  Perform root cause analysis of infrastructure problems and develop resolution and prevention plans.  Other duties as assigned or needed REQUIREMENTS :

Have expert knowledge of IT best practices, policies, and regulations Have a clear understanding of client / server technology and network architecture Have an understanding of a wide range of technologies covering Microsoft platforms, cloud, email management, virtualization, shared storage, disaster recovery, remote access, and more Have a solid understanding of cloud deployment and operations Have knowledge and significant experience with designing and implementing metrics and measurements Have 8+ years of IT service experience Have 5+ years of IT supervisory experience Have strong analytical skills, proven functional and technical analysis skills, and professional client interaction Have service awareness of all organization key IT services for which support is being provided Have strong teamwork, customer service, and interpersonal skills Have good communication including writing, speaking, and active listening Have the ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment Have strong problem solving and critical thinking skills Have the ability to make sound decisions and solve complex business and technical issues  Have advanced leadership and conflict management skills Have skill in strategic planning with an ability to think ahead Have skill in leading people and getting results with a strong client orientation Have excellent attention to detail Have proven success in leading a team and developing staff Have great project management skills including organization, planning, time management, and prioritization Have a fully functional and up-to-date computer with which to perform duties Be willing to install next generation end point protection on the computer Authorized to work in the US for any employer Be open to a part-time, contract opportunity   NOTE :