Talent.com
Director of Account Management
Director of Account ManagementSmartLight Analytics • Plano, TX, US
Director of Account Management

Director of Account Management

SmartLight Analytics • Plano, TX, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title :

  • Director of Account Management  Location : Remote / Hybrid Department : Business Development and Client Relations Reports To : Chief Strategy Officer Job Summary : We are seeking a highly skilled and experienced Director of Account Management to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions.
  • The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for both analytical and non-analytical stakeholders.
  • This role will involve leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.  Key Responsibilities :

  • Account Management : Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
  • Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.
  • Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills.
  • Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
  • Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients.
  • Become fluent in healthcare claims data as relevant to Company’s specific use case.
  • Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed.
  • Collaborate with new clients and their respective carrier(s) / data warehouse / PBM / other external constituents on all necessary documentation and other items in order to intake high-quality claims and health Plan data.

    • Data Analytics & Insights :

  • Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.
  • Collaborate with internal teams to ensure the timely and successful delivery of data analytics solutions and insights.
  • Review client feedback and performance metrics to ensure solutions meet or exceed expectations.
  • Identify business enhancement opportunities that align with client needs and objectives.
  • Partner with the sales and solutions teams to develop strategic plans that address client goals.
  • Plan and lead client update presentations as well as ad hoc client meetings and written communications.
  • Assist the team in developing marketing initiatives, increasing business success, and enhancing sales.

    • Communication & Reporting :

  • Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders.
  • Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities.
  • Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise.

    • Project Management :

  • Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects.
  • Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction.
  • Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction.
  • Delegating tasks effectively and managing team dynamics.

    • Team Collaboration :

  • Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions.
  • Contribute to team-wide best practices, sharing insights and strategies to enhance client success.
  • Develop and maintain strong executive relationships.

    • Qualifications :

  • Education : Bachelor’s degree in business, Marketing, Economics, Data Analytics or a related field.

    • Master’s degree is preferred but not required.   Experience :

  • 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments. 4 years of experience in healthcare data analytics. 3 years of healthcare payment integrity experience.
  • Proven experience managing senior-level client relationships and negotiating contracts or agreements.

    • Skills and Competencies :

  • Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner.
  • Ability to thrive in a fast-paced and lightly structured environment.
  • Hands-on, doer mindset.
  • Highly collaborative, team-focused, open communication and candid work style.
  • Strong problem-solving and strategic planning abilities.
  • Ability to break down complex problems into manageable components.
  • Identifying trends, patterns, and key insights in data.
  • Developing actionable recommendations based on data analysis.
  • Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy.
  • Proven ability to lead and manage projects independently.
  • Experience in managing deliverables within deadlines.

    • Preferred Knowledge :

  • Strong existing relationships within jumbo self-insured plan sponsor community.
  • Procurement / medical ASA and / or PBM contract negotiation experience.
  • Familiarity with benefit analytics, data warehousing and claims data files.
  • Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions.
  • Macro business knowledge of channels / industries relevant to the company’s client base (e.g. public sector, finance, healthcare, retail, technology, Taft-Hartley, etc.).
  • Who is SmartLight Analytics SmartLight Analytics was formed by a group of industry insiders who wanted to make a meaningful impact on the rising cost of healthcare.
  • With this end in mind, SmartLight works for self-funded employers to reduce the wasteful spend in their healthcare plan through our proprietary data analysis.
  • Our process works behind the scenes to save money without interrupting employee benefits or requiring employee behavior changes.   Powered by JazzHR
    • Create a job alert for this search

    Director Account Management • Plano, TX, US

    Related jobs
    Director of Strategic Accounts

    Director of Strategic Accounts

    Illes Foods • Carrollton, TX, US
    Full-time +1
    Reports To : VP of Business Strategy.FLSA : Permanent, Full Time, Non-Exempt.Remote / Hybrid if residing in DFW).Applicants must be authorized to work in the U. Specializing in custom-crafted culinary s...Show more
    Last updated: 1 day ago • Promoted
    Director of Mergers & Acquisitions

    Director of Mergers & Acquisitions

    Solis Mammography • Addison, TX, United States
    Full-time
    Director of Mergers & Acquisitions.We deliver the care, compassion, and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve.As the nation's...Show more
    Last updated: 6 hours ago • Promoted • New!
    Director of Asset Management - Multifamily

    Director of Asset Management - Multifamily

    University Partners • Dallas, TX, United States
    Full-time
    Director of Asset Management – Multifamily.Join us at Elevate Property Partners, a nationally recognized real estate investment and management firm focused on delivering value across multifamily co...Show more
    Last updated: 7 days ago • Promoted
    Director of Acquisitions and Asset Management

    Director of Acquisitions and Asset Management

    NexPoint • Dallas, TX, United States
    Full-time
    Director of Acquisitions and Asset Management.NexPoint Advisors, LP (“NexPoint”) is a real estate investment platform comprised of subsidiary investment advisors and sponsors, a broker-dealer, and ...Show more
    Last updated: 7 days ago • Promoted
    Senior Director of Asset Management & Acquisitions

    Senior Director of Asset Management & Acquisitions

    Spectrum Search Group • Dallas, TX, United States
    Full-time
    Senior Director of Asset Management & Acquisitions.This range is provided by Spectrum Search Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn mo...Show more
    Last updated: 7 days ago • Promoted
    Senior Director of Engine Leasing, Enterprise Asset Management

    Senior Director of Engine Leasing, Enterprise Asset Management

    StandardAero • Dallas, TX, United States
    Full-time
    Director of Engine Leasing, Enterprise Asset Management.Build an Aviation Career You’re Proud Of.Your work ties us all together, helping our team’s function and operate. Experience opportunities to ...Show more
    Last updated: 7 days ago • Promoted
    Director of Acquisitions & Asset Management

    Director of Acquisitions & Asset Management

    NexPoint Capital, Inc • Dallas, TX, United States
    Full-time
    NexPoint Advisors, LP (“NexPoint”) is a real estate investment platform comprised of subsidiary investment advisors and sponsors, a broker-dealer, and a suite of related investment vehicles.The Nex...Show more
    Last updated: 7 days ago • Promoted
    Account Director II- Large Enterprise

    Account Director II- Large Enterprise

    Texas Staffing • Dallas, TX, US
    Full-time
    We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly.Together, we are building a culture and company from the people up committed to tea...Show more
    Last updated: 3 hours ago • Promoted • New!
    Regional Director (Homeowner Association Management)

    Regional Director (Homeowner Association Management)

    FirstService Residential • Dallas, TX, US
    Full-time
    The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalt...Show more
    Last updated: 16 days ago
    Account Director, Broadcom Software

    Account Director, Broadcom Software

    Texas Staffing • Plano, TX, US
    Full-time
    Overview of Position : As an Account Director, you will drive overall revenue and growth for existing Enterprise customers in the Broadcom Software portfolio (i. VMware, CA Technologies, Symantec).Th...Show more
    Last updated: 18 days ago • Promoted
    Account Director

    Account Director

    ApotheCom • Denton, TX, US
    Full-time
    ApotheCom is an exciting leader in the field of medical communications.Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory wri...Show more
    Last updated: 3 days ago • Promoted
    Director of Vendor Management

    Director of Vendor Management

    Jani-King International • Addison, TX, US
    Full-time
    Jani-King International is the global leader in commercial cleaning franchising, with over 6,500 franchisees and 120 regional offices worldwide. For more than 55 years, we’ve partnered with to...Show more
    Last updated: 6 days ago • Promoted
    Head of Account Management

    Head of Account Management

    PollyEx, Inc. • Dallas, TX, United States
    Full-time
    You are a strategic, outcomes oriented leader who excels at driving account growth and cultivating exceptional customer relationships. As a true player coach, you lead from the front, balancing hand...Show more
    Last updated: 7 days ago • Promoted
    Director, Product Management - Cabinetry

    Director, Product Management - Cabinetry

    Fortress Building Products • Garland, TX, United States
    Full-time
    They’ll make sure the brand grows, stays competitive, and meets customer needs while driving revenue and margin goals.Essentially, this person is the. The Director, Saint Augustin Cabinetry, will be...Show more
    Last updated: 19 days ago • Promoted
    Director, Technical Program Management

    Director, Technical Program Management

    Capital One • Plano, TX, US
    Full-time +1
    Director, Technical Program Management.Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?.At Capital One, we’re cha...Show more
    Last updated: 28 days ago • Promoted
    Director, Strategic Account Development

    Director, Strategic Account Development

    Dallas Staffing • Dallas, TX, US
    Full-time
    Director, Strategic Account Development for Campus Dining.Do you love analyzing data and have an influential executive presence on campus? Do you have five years of experience in college campus din...Show more
    Last updated: 4 days ago • Promoted
    Senior Account Director

    Senior Account Director

    Sanmina • Dallas, TX, United States
    Full-time
    Senior Account Director at Sanmina.Sanmina Corporation (Nasdaq : SANM) is a leading integrated manufacturing solutions provider serving the EMS market with facilities located in key regions worldwid...Show more
    Last updated: 7 days ago • Promoted
    Account Director, Broadcom Software

    Account Director, Broadcom Software

    Broadcom • Plano, TX, US
    Full-time
    As an Account Director, you will drive overall revenue and growth for existing Enterprise customers in the Broadcom Software portfolio (i. VMware, CA Technologies, Symantec).This is a quota-carrying...Show more
    Last updated: 30+ days ago • Promoted