Restaurant AGM – New location!

Hospitality Manager

The Hospitality Manager is responsible for overseeing the daily operations of the restaurant, ensuring high standards of service and food quality, and maintaining a positive and productive work environment. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities

Supervise and manage the restaurant staff, including hiring, training, scheduling, and performance evaluation.

Ensure compliance with health and safety regulations, food handling standards, and sanitation practices.

Develop and implement operational procedures to maximize efficiency and profitability.

Manage inventory, monitor food and beverage costs, and control waste.

Handle customer complaints and resolve issues promptly to ensure high levels of customer satisfaction.

Collaborate with the kitchen and front-of-house teams to ensure smooth service and coordination.

Prepare and submit financial reports, including sales, expenses, and profit margins.

Plan and execute special events and promotions to drive sales and enhance customer engagement.

Qualifications

Bachelors degree in Hospitality Management, Business Administration, or a related field.

Minimum of 3 years of experience in a similar management role within the hospitality industry.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Proven ability to manage budgets and financial operations.

Strong organizational and multitasking abilities.

Knowledge of health and safety regulations and food service standards.