Remote Customer Support

Job Title : Remote Customer Support Representative

Company Overview :

Evolution Sports Group is a leading sports management company that specializes in helping athletes achieve their full potential. Our team is dedicated to providing top-notch services to our clients and ensuring their success both on and off the field. We are looking for a dedicated and passionate individual to join our team as a Remote Customer Support Representative.

Role Overview :

As a Remote Customer Support Representative, you will be responsible for providing excellent customer service to our clients. You will be the first point of contact for any inquiries or concerns and will work closely with our team to ensure a positive experience for our customers. This is a full-time remote position, allowing you to work from the comfort of your own home.

Key Responsibilities :

• Respond to customer inquiries and concerns through various channels, including email, phone, and social media
• Provide timely and accurate information to customers regarding our services, products, and policies
• Work closely with our team to resolve any customer issues and escalate complex cases to the appropriate department
• Maintain a high level of professionalism and empathy when dealing with customers
• Keep detailed records of customer interactions and transactions
• Continuously strive to improve customer satisfaction and retention rates
• Stay up-to-date with our company's products, services, and policies to provide accurate information to customers
• Collaborate with other departments to ensure a seamless customer experience

Qualifications :

Contract Details :

This is a full-time, remote position with a competitive salary and benefits package. As a Remote Customer Support Representative, you will have the flexibility to work from your home office and set your own schedule. However, you will be expected to be available during our business hours and respond to customer inquiries in a timely manner.

Join our team at Evolution Sports Group and help us provide exceptional customer service to our clients. Apply now and be a part of our growing company.