Specialist, Quality Management

Quality Management System Auditor

Building a world class team starts with you. At the heart of CSA Group is a vision : making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years : from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day household items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary : Maintains and continuously improves the quality management system at assigned facilities including conducting assigned facility Internal Audits and Management Reviews, hosting External Audits and supporting resolution of nonconformances and actions. Primary contact for the assigned facility for QMS guidance including clarification and interpretations around procedures, delivering QMS related training, and supporting change management activities to build quality culture. Supports the development and implementation of the organization's QMS.

Working Relationships :

• Reports to (Senior) Manager, Quality Management
• Peer Relationships :
• Works directly with Operational Managers and their teams to support quality related processes and issues, support the internal / external audit function and resolution of non-conformances, actions, complaints, and other quality related topics
• Works directly with the Technical Management team and others in support of accreditations required in assigned facilities, training & qualifications and Employees within department to communicate on quality related issues to promote quality and consistency
• Employees in other departments to train, educate, clarify or provide advice regarding quality policies or procedures; receive, issue and resolve non-conformances; and to fact find
• Heads of departments (Managers, Directors and Regional / Commercial Vice Presidents) to share information on quality related processes and issues, support of internal / external audit function, resolution of non-conformances and communication of KPIs
• Auditors from external bodies to coordinate external audits and resolve non-conformance issues
• External bodies administrative contact for accreditation and recognition maintenance and other administrative tasks
• Dimensions :
• Responsible for annually scheduling and completing up to 25 Internal and External Audits and 5 Management Reviews for assigned facilities.
• Responsible for oversight of up to 150 NC and ACTs to meet on time delivery / resolution of nonconformances and actions of established metrics and external accreditation bodies / regulator deadlines.
• Participate in the development and implementation of assigned quality process improvement projects.
• Responsible for working in an impartial manner, independent of influence from other departments, as per the CSA Code of Conduct
• Leads internal audit activities for the assigned facilities.
• Activities include audit scheduling, developing internal audit plans, assessing facilities and projects for conformance to requirements, documenting audit evidence, issuing and presenting audit reports to facility management.
• Lead external audit activities for assigned facilities.
• Activities include audit scheduling, supporting facility management in preparing and planning for the audit, primary contact for external auditor on-site, working with facilities management to resolve any external auditor concerns, and post-audit respons