Front Desk Agent (Part-Time)

Sage Hospitality Group

Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe that it's not just about the work you do it's about who you are! We support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes both personally and professionally. If you are someone who : + Wants to rise to the top + Follow their own path + Is hungry to learn and love their community + Does not sit around and wait, YOU BELONG HERE!

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and / or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education / Formal Training

High School diploma or equivalent

Experience

None required

Knowledge / Skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Hotel Room and Restaurant Discounts - 401(k) with a company match after 60 days of employment - Employee Assistance Plan

Salary

USD $19.00 - USD $19.00 / Hr.

ID : 2025-29662

Position Type : Regular Part-Time

Property : Canopy Bethesda

Outlet : Hotel

Category : Front Desk & Guest Services

Min : USD $19.00 / Hr.

Max : USD $19.00 / Hr.

Tipped Position : No

Address : 940 Rose Ave

City : North Bethesda

State : Maryland

EOE Protected Veterans / Disability