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Summary
Title : RCM Support Specialist
Department : Central Business Office
Location : Security Park - B27
Description
We are seeking a full-time team member with strong customer services and interpersonal skills to fill the RCM Support Specialist role.
The RCM Support Specialist serves as administrative support to the Central Business Office to ensure efficient operation of the department.
This individual also serves as a back-up for the Patient Services and Follow-Up teams.
Preferred Characteristics
- Goal oriented
- Professional demeanor and appearance
- Punctual and dependable
- Works with a sense of urgency
- Customer service to include consumer confidentiality
Availability Requirements
- Ability to work 40 hours per week
- 8-5 Monday Friday
Our Mission
To improve the quality of life for our community by providing the best patient experience for every patient.
Our Vision
To be the best place to work and the best place to receive healthcare.
Benefits UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include :
- Paid Time Off
- Sick Pay
- Medical, Dental and Vision Insurance
- Employer Paid Group Life and Voluntary Life Insurance
- Short Term Disability Insurance
- Long Term Disability (after 2 years of employment)
- Critical Illness, Accident and Cancer Insurance
- Health Care and Dependent Care Spending Accounts
- 401K Retirement Plan with Company Match
- Employee Assistance Program
Note : Some benefits require an employee contribution to participate.
Essential Functions
- Processing weekly refunds spreadsheet to turn in to Accounting
- Provide back-up support to patient services representatives
- Assist with insurance follow up projects as needed
Additional Responsibilities
Additional duties as assigned
Knowledge / Skills / Abilities
Must have the ability to multi-task, analyze and solve problems. Strong organization and planning skills are essential. Proficient in Microsoft Office.
Excellent written and oral communication skills. Knowledge of all aspects of the assigned department.
Minimum Qualifications
- High School diploma
- Typing speed of 30 wpm
- High attention to detail
- Excellent customer service skills
- Strong communication skills.
Preferred qualifications
- Associates degree
- Notary
Environmental Conditions
Works in well-lighted, heated and ventilated building. Exposure to blood borne pathogens are of low risk. Hours of duty may be irregular.
Physical Requirements
Work is of medium demand; walking and sitting most of the time while on duty. Adequate hand / eye coordination and fine motor skills required.
Visual acuity and writing skills necessary for factual documentation. Hours may vary to accommodate needs of the corporation.
Limitations and disclaimer
The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Request for accommodations in the hire process should be directed to UMC Human Resources. *
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