Remote Medical Customer Service Representative

Remote Medical Customer Service Representative

Responsibilities :

Conduct professional, courteous, and articulate interviews and follow-up calls with proposed insureds to gather pertinent personal and medical information.

Review documents, notes, and correspondence to obtain additional or anecdotal information.

Accurately enter data into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and ensure accurate processing and approval of life insurance policy contracts.

Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental and time service standards.

Correspond effectively within the department, underwriting staff, vendors, and other departments to resolve problems and expedite business.

Communicate App Assist policies, procedures, and guidelines to internal and external customers effectively.

Essential Skills :

3 years of administrative or customer service experience.

Strong communication skills with proficiency in Microsoft Office.

Detail-oriented with medical knowledge.

Proficient in data entry and customer service.

Additional Skills & Qualifications :

3+ years of customer service experience, preferably in a call center.

Solid medical vocabulary and comfort with medical terminology.

Strong administrative and organizational skills.

Proficient with computers, as remote work is required at times.

Work Environment :

The position is remote, with shifts from Monday to Friday, either 8 : 30 am - 5 : 00 pm or 9 : 30 am - 6 : 00 pm. Candidates must have the ability to connect a computer to a router and maintain a private office space. The team consists of 7-10 case managers, and the initial phase involves learning through customer interviews. The company offers a massive office environment with over 400 employees, and the opportunity to transition to a permanent position with benefits.

Job Type & Location :

This is a Contract position based out of Frederick, Maryland.

Pay and Benefits :

The pay range for this position is $18.00 - $19.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type :

This is a fully remote position.

Application Deadline :

This position is anticipated to close on Nov 17, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.