Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager to lead long-term success for hospital and health system customers.

Key Responsibilities

Serve as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customers

Own customer success, retention, and growth from onboarding through renewal and expansion

Coordinate with internal teams to execute smooth onboarding, product rollouts, and ongoing support

Required Qualifications

5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS company

Strong experience working with healthcare systems, hospitals, and multi-site provider groups

Proven track record managing a book of business with quota accountability for retention, upsell, and expansion

Ability to navigate cross-functional teams to align resources around the customer

Familiarity with HubSpot, Jira, and similar tools