Quality Specialist - Customer Care

Customer Care Specialist

As the Customer Care Specialist, you will be a key customer liaison to the customer and represent GE. You will be responsible to engage customers on warranty issues and lead the resolution of these issues. The Customer Care specialist represents the Voice of the Customer to the factory by providing feedback to the team for continuous improvement. You will be responsible to receive, manage, and resolve all customer concerns and complaints, documenting the reports in the ACT and QCR system. This includes providing technical support when needed, identifying proper materials and resources needed for any repairs, managing repairs needed in the field, and the return and repair of equipment at the factory. This role also will be responsible for monitoring and controlling warranty costs, organizing failure investigations and reports as needed, and providing regular feedback to the quality and production teams on issues identified in the field. The role is the key customer contact for all concerns and support.

Job Description

Lead customer communications and represent GE to the customer

Receive, manage, and resolve customer concerns and complaints

Documentation and management of customer complaints in the ACT / QCR system

Manage customer returns and repairs at the factory

Controlling COPQ related to warranty and field repairs

Supporting customer site and failure investigations and reports

Required Qualifications

Bachelor's degree from an accredited university in a related field with 1 year of related customer service experience (or a high school diploma / GED with a minimum of 4 years of related customer service experience)

Desired Characteristics

Strong project management skills, planning / organization, activity follow-up

High Voltage Experience would be a plus

Experience in MS Office software including MS Excel and MS PowerPoint

Experience working cooperatively and effectively in a team environment

SAP Knowledge

Preferred Lean Manufacturing experience

Strong oral and written communication skills. Ability to document, plan, market, and execute programs

Willingness to travel (15%)

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided : No