Desktop Support Engineer USA Onsite

Job Title : Desktop Support Engineer

Job Type : W2 Preferred

Location : Boston,MA -Day One Onsite

Job description :

• 5+ years of experience needed.
• Must have knowledge in Intune, SCCM
• Should be good in Mac OS, Windows Support, Outlook Support, Active Directory.
• Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk side support for local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should have good communication and technical knowledge.