Talent.com
Payment Operations Manager

Payment Operations Manager

GROWEPalm Coast, FL, US
20 hours ago
Job type
  • Full-time
Job description

Payment Operations Manager

Growe welcomes those who are excited to :

  • Ensure proper functioning of payment methods and escalate issues when needed;
  • Monitor acceptance rates and decide which payment methods to enable / disable and how to distribute volumes;
  • Maintain sufficient balances for withdrawals and top-ups, and analyze the cost efficiency of each method;
  • Develop contingency and emergency plans;
  • Create monitoring guidelines and procedures for support teams;
  • Provide regular payment activity reports;
  • Assist with integrating new payment providers / methods;
  • Suggest improvements to payment flows and user experience;
  • Handle requests from customer support;
  • Test new payment method integrations and deployments;
  • Collaborate with BI to enhance reporting and track key business metrics.

We need your professional experience :

  • 2+ years as a billing / payments manager / specialist in online payments (iGaming industry is preferable);
  • Confident in dealing with numbers and processing of financial / transactional information;
  • Advanced Excel and other MS Office software user;
  • Good understanding of online payments technical integrations, funnels, flows;
  • Experience in written and oral communication with foreign customers or partners;
  • Deep understanding of payment and transactional systems and services;
  • Upper-Intermediate English proficiency.

    • We appreciate if you have those personal features :

  • Attention to details and multitasking;
  • Quick tasks execution;
  • High level of communication skills;
  • Ability to make decisions on disabling / enabling methods independently.

    • We are seeking those who align with our core values :

  • GROWE TOGETHER : Our team is our main asset. We work together and support each other to achieve our common goals;
  • DRIVE RESULT OVER PROCESS : We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
  • BE READY FOR CHANGE : We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
    • Create a job alert for this search

    Operation Manager • Palm Coast, FL, US