Customer Support Associate

A company is looking for a Customer Support Associate.

Key Responsibilities

Handle emails and incoming / outbound calls to assist users

Investigate user-reported issues to determine root causes and scope

Ensure compliance with program requirements, regulations, and policies

Required Qualifications

Bachelor's Degree

3 years of relevant experience

Equivalent combination of advanced education, training, and experience will be considered

Experience in healthcare, Medicaid, and Long-Term Care preferred

Proficient with Microsoft Office Suite